Thermomix® USA Help Center

Information by Vorwerk® LLC, maker of the Thermomix®

Thermomix®TM7™

  • Lost/Missing Packages

    We’re sorry you’re having trouble locating your package.If tracking shows that your package was delivered: Check around your property, including your front door, garage, mailbox, side or back entra...

  • Join us! The Registration Process

    If you are already working with a Thermomix® Consultant, they can provide you a link to register for an upcoming weekly Business Opportunity Meeting.If you do not currently have a Consultant, pleas...

  • Consultant Vouchers

    Your Cookidoo® voucher will be available in your account at my.thermomix.com under Documents > Other Documents once you meet the applicable eligibility requirements:Existing Consultants: Your exclu...

  • All about the TM7 Varoma®

    In this article you'll find usefull tips and tricks related to the Thermomix® TM7 Varoma® the related temperatures and the steaming mode.Where can I find the Varoma® temperature?Select 'Steaming mo...

  • How do I best clean my Thermomix® TM7?

    Keeping your TM7 clean is simple with the right techniques. This FAQ provides clear guidance on how to clean different parts of the device, including the housing, display, mixing bowl, and accessor...

  • How does the locking mechanism of the Thermomix® TM7 work?

    The 'digital twin' display on the TM7 provides real-time indications of the lid locking status. The locking mechanism does not open immediately, but with a slow delay is a safety feature to allow t...

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Cook

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Service

  • Update Your Profile Picture on MyThermomix App (For Consultants Only)

    Note: The MyThermomix App is for the Thermomix Independent Consultants only Follow these simple steps to update your profile picture in your MyThermomix application.Log in to your MyThermomix app.C...

  • What’s included in the latest Thermomix® TM7 Software Update?

    We’re constantly improving Thermomix® to bring you the best cooking experience. With this latest software update for your TM7, you’ll get new features and enhancements — all delivered directly via ...

  • How long will my TM6 be supported after sales end?

    Even after discontinued sales, Thermomix will continue to support the TM6 model, including service, repairs, and spare parts, for up to 10 years from the date of purchase. While software updates wi...

  • How to get a software update for my TM6?

    Information about the version of your appliance and its software is available under "Thermomix Version & Update" in your Thermomix Menu Settings. Your TM6 receives a new update automatically when d...

  • How to Perform a Factory Reset on TM6

    To perform a factory reset on your Thermomix TM6: Prepare: Make sure you know your Cookidoo email and password, as well as your home Wi-Fi password. Start the Reset: Turn on your TM6. Go to Ma...

  • Kobold Troubleshooting & Bug fixes

    Both the Thermomix® unit and the Vorwerk® VC100 are built to last, pushing innovation to its limits. View and download a complete copy of the: Vorwerk® VC100 Limited Warranty here My VC100 cordles...

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Buy

  • Lost/Missing Packages

    We’re sorry you’re having trouble locating your package.If tracking shows that your package was delivered: Check around your property, including your front door, garage, mailbox, side or back entra...

  • Guest Checkout – Frequently Asked Questions

    What is Guest Checkout?Guest Checkout is a feature that allows you to place an order on our website without creating or logging into a Thermomix account. It is designed to make the checkout process...

  • Fees and Early Payment for Affirm

    If you're curious about fees with Affirm or how to pay off your Affirm account early, here's what you need to know: Fees: Affirm charges a small monthly fee and an interest rate based on your app...

  • What is the contact information for Affirm?

    Phone number 855-423-3729 between the hours of 8:00 am and 11:00 pm Eastern Time seven days a week or https://helpcenter.affirm.com/s/contact-us https://www.affirm.com/

  • What accessories are included with a Thermomix® TM6?

    Thermomix® TM6® is the all-in-one kitchen appliance that makes accomplishing more possible. From meal planning, to cooking, to clean up, the TM6® has your back so you can seamlessly create the perf...

  • Can I use a converter with my Thermomix?

    The Thermomix® sold in the USA is not designed for use with a converter. Using one can cause damage to the unit, and repairs are only authorized for 110V UL-certified models. You can see the "UL" l...

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Cookidoo® & Cook-key®

  • Cookidoo® Assist

    What is Cookidoo® Assistant and how does it work?Cookidoo® Assistant is a digital helper powered by artifical intelligence within the Cookidoo® app that helps Thermomix® TM5®, TM6® or TM7™ through ...

  • Access to Cookidoo® platform international

    Here is the list of the worldwide Cookidoo platform   https://cookidoo.com.au/foundation/en-AUAustralia, New Zealand, TaiwanLanguage: EnglishRegion: Australia   https://cookidoo.at/foundation/de-AT...

  • Are Thermomix®, Cookidoo® and the Cook-Key® safe from hacker attacks?

    The Cook-Key® doesn’t allow an outside connection. External access is therefore not possible. The Thermomix® is only able to connect to the Cookidoo® recipe portal, which is operated by Vorwerk. I...

  • Can a non-US Cook-Key® be used on a US TM5?

    Are you wondering if a non-US Cook-Key® be used on a US TM5? Yes, a non-US Cook-Key® can be used with a US TM5. This setup allows users to access a non-US Cookidoo® account. However, ...

  • Can I use my Cook-key® or TM6® with the purchase of the in-App IOS subscription?

    Yes. The One Year Membership works for the Cookidoo® App, as well as the TM6®/Cook-key® devices. If you need further assistance, please contact us at https://service.thermomix.com/hc/en-us/requests...

  • Can I add notes to my Cookidoo recipes?

    Yes, you can add notes to your Cookidoo recipes in the "Hints & Tips" section. This section allows you to include useful details such as side dish ideas, specific tools or utensils, personal notes...

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Get Cooking with Thermomix®

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