We’re sorry you’re having trouble locating your package.
If tracking shows that your package was delivered:
- Check around your property, including your front door, garage, mailbox, side or back entrances, and any other secure delivery locations.
- Ask members of your household or neighbors whether they accepted the package for you.
- Review the carrier’s delivery confirmation or delivery photo, if available.
- Allow up to 24 hours after the recorded delivery time, as some packages may be marked as delivered shortly before they arrive.
If tracking does not show that your package was delivered:
- Check the carrier’s tracking page for the latest status and estimated delivery date.
- f the estimated delivery date has passed or tracking has stopped updating, please contact our Customer Happiness team.
If you still cannot locate your package, please submit a request to our Customer Happiness team and include your order number and tracking information. We’ll review the delivery details and help you determine the next steps.
You can submit a request here:
Thermomix Customer Happiness