Thermomix® USA Help Center
Information by Vorwerk® LLC, maker of the Thermomix®
Get Cooking with Thermomix®
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Can I change or switch off the Thermomix® TM5 warning tone?
You can adjust the volume and duration of the warning tone as you desire. For safety reasons, the tone can’t be switched off entirely. You can stop the tone by reducing the speed (turning the selec...
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Can I do the Cookidoo® recipes for the Thermomix® Cutter only when owning one?
No, you can do all recipes that ask for a Thermomix® Cutter also without it by manually slicing or grating the ingredients where it is asked for.
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Can I use WiFi in hotels or campsites with my Thermomix ® appliance?
WiFi networks at campsites or hotels, so-called “captive portals”, are not supported by Thermomix ®. If this is the case, we recommend using your smartphone's hotspot.
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How can I access scaled recipes?
Your Cookidoo® membership must be upgraded to 3.0. If you have already upgraded, you can access the pre-scaled recipes on Cookidoo® by clicking on serving size, and also scale any other Cookidoo® r...
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How do I connect my Thermomix to the Internet?
Internet set up for TM6® 1. Select Main Menu > Settings > Wi-Fi.2. Choose the Wi-Fi network to which you want to connect your Thermomix®TM64. Enter the password for your selected Wi-Fi network and ...
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How do I know if I have access to the new features in Cookidoo® 3.0 and should I upgrade?
Every Cookidoo® customer who has already upgraded their annual Cookidoo® membership has the feature. If you have not upgraded your membership, you will not have access to this feature. Of course,...
Cookidoo® & Cook-key®
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Are Thermomix®, Cookidoo® and the Cook-Key® safe from hacker attacks?
The Cook-Key® doesn’t allow an outside connection. External access is therefore not possible. The Thermomix® is only able to connect to the Cookidoo® recipe portal, which is operated by Vorwerk. ...
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Can a non US Cook-Key® be used on a US TM5?
Yes. And with this configuration the user can access a non US Cookidoo® account. With the exception of a Cook-Key purchased in China, you will not be able to sync to a us account.
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Can I use my Cook-key® or TM6® with the purchase of the in-App IOS subscription?
Yes. As the One Year App IOS store Membership works for the Cookidoo® App, as well as the TM6®/Cook-key® devices.
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Can I add notes to my Cookidoo recipes?
The “Hints & Tips” section is a great place to include details like: - side dish or serving ideas - specific tools or utensils to use - notes to yourself - variation suggestions 1. Import your...
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Can I adjust the portion sizes for Cookidoo® recipes?
You can import the recipe by copying the URL of the recipe in Cookidoo then go to created recipes and import and adjust the recipe to your liking! Here is a tutorial: https://cookidoo.thermomix.com...
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Can I connect several Cookidoo® accounts to my TM6™?
Only one Cookidoo® account can be linked to a TM6™ at any one time. To switch between Cookidoo® accounts on your TM6™, you will need to log out and disconnect the TM6™ from your Cookidoo® profil...
Thermomix® Videos and Tutorials
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Where can I find the serial number on my Thermomix?
TM6: To check the serial number of your Thermomix® TM6, simply open the Menu by touching the '3-lines' at the top left of the screen and then proceed to 'Settings' on the display. Lastly, scroll do...
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Cookidoo® International Recipe Platform
Watch and see how easy it is to plan your meals with the new Thermomix® Recipe Platform! Want more information? Come visit us online at Cookidoo.thermomix.com
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Get Cooking with Cook-key® in 4 easy steps
Learn to cook with your Cook-Key® and Cookidoo® in 4 easy steps with this new video, then visit us at https://cookidoo.thermomix.com to access more than 70,000 recipes. Happy cooking!
Buy
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What accessories are included with a Thermomix® TM6?
Thermomix® TM6® is the all-in-one kitchen appliance that makes accomplishing more possible. From meal planning, to cooking, to clean up, the TM6® has your back so you can seamlessly create the perf...
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Can I use a converter with my Thermomix?
The Thermomix® sold in the USA is not designed or tested to be used with a converter. We do not recommend to use one as it may cause issues with the unit and we are only authorized to repair a 110v...
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Holiday Thermomix White printable card
Purchasing a White Thermomix® as a present? We have a printable card for you! Click the link to download your printable White card.
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Holiday Hanukkah Printable Card
Purchasing a Thermomix® as a Hanukkah present? We have a Hanukkah birthday card for you! Click the link to download your printable Hanukkah card.
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What is the Blade Cover & Peeler
The Thermomix® Blade Cover & Peeler is the new 2-in-1 accessory for Thermomix® TM6® and TM5 that will take your cooking to the next level. Master the art of slow and sous-vide cooking and mess-f...
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What can I cook with the Blade Cover & Peeler
The Thermomix® Blade Cover & Peeler is the 2-in-1 accessory for the Thermomix® TM6® and TM5 that will take your cooking to the next level. Clean, scrub and peel vegetables without the mess or fuss ...
Service
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What is the toll free number for Thermomix USA?
The toll-free line for Customer Service is +1(888) 867-9375. Agents are available Mon-Fri 6am-6pm, Saturdays 7-3:30pm Pacific Time. We have agents available in English and Spanish. If you speak ot...
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My VC100 cordless vacuum cleaner isn’t working
Make sure that the cleaner’s battery is charged.The VC100 should be charged for around 5 hours before you use it for the first time, or if you haven’t used it for a long time. Also check that the c...
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The dust chamber on my VC 100 cordless vacuum cleaner won’t click into place properly
Please try the following steps:Make sure that the dust chamber is attached the right way round (the indentation on the filter unit must be on the same side as the release button).Also check whether...
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My VC100 cordless vacuum cleaner isn’t charging and the function indicator is off.
Please make sure that the main charger, charging unit, and cordless vacuum cleaner are all connected and that the main charger is plugged into a working socket.If it still doesn’t charge up, then p...
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The function indicator on my VC100 cordless vacuum cleaner is flashing quickly.
If the function light is flashing, it could be caused by a couple of things: If you try to switch the device on while it is connected to the charger. If so, take the device off the charging unit fi...
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My VC100 cordless vacuum cleaner doesn’t suck properly anymore or makes strange noises.
First of all, please check whether the nozzle is blocked and remove any blockages if necessary.Make sure that the dust chamber isn’t full and that it is attached properly.If, despite all this, the ...
Cook
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Can I wash/blanch meat in my Thermomix?
Washing raw poultry, beef, pork, lamb, or veal before cooking it is not recommended. Bacteria in raw meat and poultry juices can be spread to other foods, utensils, and surfaces. We call this cros...
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Can I check the next steps of a recipe on my TM6™ while I am waiting for the current step to finish?
Yes. If you click on the field with three dots next to the ‘Next’ button, you can select ‘Recipe Details’ and will get the opportunity to have a look at an overview of all steps of the current reci...
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Why doesn’t the Thermomix® TM5 use steam pressure, like a pressure cooker?
We decided on non-pressurized steam cooking because of the advantages it offers over cooking in a pan. For example, when you cook vegetables in a pan, the majority of the minerals, vitamins, flavor...
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Does the Thermomix® use induction heating?
No, the Thermomix® TM5 or the TM6™ does not have an induction heating system – it uses an integrated direct heating system instead. This is a big advantage as the integrated direct heating system ...
- Safeguard Video
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My Thermomix® accessories became discolored after cooking, will this affect my meals?
Some colored ingredients like curry, carrots, tomatoes etc. may cause stains on plastic. The specific surface texture of the parts means that this is often unavoidable. This will not affect your me...