Thermomix® USA Help Center
Information by Vorwerk® LLC, maker of the Thermomix®
Get Cooking with Thermomix®
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Can I change or switch off the Thermomix® TM5 warning tone?
You can adjust the volume and duration of the warning tone as you desire. For safety reasons, the tone can’t be switched off entirely. You can stop the tone by reducing the speed (turning the selec...
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Can I use WiFi in hotels or campsites with my Thermomix ® appliance?
WiFi networks at campsites or hotels, so-called “captive portals”, are not supported by Thermomix ®. If this is the case, we recommend using your smartphone's hotspot.
- How do I Use the Varoma?
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How loud is the Thermomix® ?
The Thermomix® is very quiet in most of its different modes.It may be noisier for a short time when starting to chop hard foods such as coffee beans, hard cheese, grains, ice or frozen fruits. This...
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How to Activate Your 6 Month Membership Trial
Just received a new Cook-key® or TM6™ and are ready to activate and unlock your 6-month membership? Be sure to create your cookidoo® account on cookidoo.thermomix.com, please note, your account ne...
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Important Safeguards for Thermomix® TM5
Read all instructions WARNING Not intended for use by children. • The Thermomix® TM5 is a kitchen appliance intended for use at home or in similar environments. Children must not be allowed to play...
Cookidoo® & Cook-key®
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Are Thermomix®, Cookidoo® and the Cook-Key® safe from hacker attacks?
The Cookidoo® recipe portal is solely owned by the Vorwerk company and is protected with the best methods available. The Thermomix® is only able to connect to the Cookidoo® recipe portal, which is ...
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Can a Cookidoo® account be moved to a different country or region?
Yes. Our customer service team can help transfer your Cookidoo account to the correct region. In order to process this request, we will need you to add your current billing address to your Cookid...
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Can a non US Cook-Key® be used on a US TM5?
Yes. And with this configuration the user can access a non US Cookidoo® account. With the exception of a Cook-Key purchased in China, you will not be able to sync to a us account.
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Can I add notes to my Cookidoo recipes?
Since the functionality of recipe notes was not used very often, the new version of Cookidoo ® does not support adding/creating/viewing notes for Cookidoo recipes.
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Can I adjust the portion sizes for Cookidoo Recipes?
Unfortunately, it is not possible to adjust the recipes for more or fewer people with the Guided Cooking feature.You can, however, adjust this in manual mode. Make sure that the cooking times and t...
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Can I connect several Cookidoo® accounts to my TM6™?
Only one Cookidoo® account can be linked to a TM6™ at any one time. To switch between Cookidoo® accounts on your TM6™, you will need to log out and disconnect the TM6™ from your Cookidoo® profil...
Thermomix® Videos and Tutorials
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Chef Tim Hollingworth: Yam Porridge
Executive Chef at world-renowned restaurant Otium in Los Angeles, and former Chef de Cuisine at The French Laundry in Napa, Chef Tim Hollingsworth shares his passion for cooking and the Thermomix. ...
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Cookidoo® International Recipe Platform
Watch and see how easy it is to plan your meals with the new Thermomix® Recipe Platform! Want more information? Come visit us online at Cookidoo.thermomix.com
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Get Cooking with Cook-key® in 4 easy steps
Learn to cook with your Cook-Key® and Cookidoo® in 4 easy steps with this new video, then visit us at https://cookidoo.thermomix.com to access more than 70,000 recipes. Happy cooking!
Buy
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What is the Blade Cover & Peeler
https://www.thermomix.com/bladecover-and-peeler/
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What can I cook with the Blade Cover & Peeler
The Thermomix® Blade Cover & Peeler is the 2-in-1 accessory for the Thermomix® TM6® and TM5 that will take your cooking to the next level. Clean, scrub and peel vegetables without the mess or fuss ...
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What is the difference between the Blade Cover Peeler and the original blade cover?
The blade cover is used to protect softer ingredients, or sous-vide bags, from coming into contact with the moving blades of the mixing knife. This clever accessory covers the blades without preven...
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Will the Blade Cover & Peeler work with my TM5/TM31/TM21?
The Thermomix® Blade Cover & Peeler can only be used with the Thermomix® TM5 and Thermomix® TM6. It cannot be used with the TM31 or TM21 as it will not fit in the bowl.
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How do I use the Blade Cover & Peeler?
The Blade Cover & Peeler needs to be inserted ensuring that either of the 2 highest curves of the accessory are placed directly above the blade that points up (so that the 4 slots of the peeler...
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Unauthorized third-party accessories.
Recently, we has become increasingly aware of accessories offered by third-party suppliers for its Thermomix® food processor. These items are intended to replace or complement original parts and ac...
Service
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What is the Vorwerk-Thermomix® Toll free number?
The toll-free line for Customer Service is 888-867-9375. Agents are available Mon-Fri 6am-6pm, Saturdays 7-3:30pm Pacific Time. We have agents available in English and Spanish. If you speak other ...
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Why did my knife turn black?
The discoloration is completely harmless, with no effects on biocompatibility, hygiene, function and lifetime of the Mixing Knife. The discoloration, which is a passivation layer, might occur after...
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My Varoma lid does not sit flat
Not to worry, once the lid heats up while in use it should sit flat and create a seal making the Varoma lid and dish an effective steamer. If you find that your lid does not seal properly during ...
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Can I Finance The Purchase Of Thermomix Care Powered By Extend?
If you purchase the protection plan alongside the purchase of a TM6™, you will be able to finance the entire purchase. However, if you purchase the protection plan after the purchase of a TM6™ ha...
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How Many Times Can I Use Thermomix Care Powered By Extend?
Once. The protection plan is a single replacement program that allows for a 1-time replacement of a like, or comparable product should it become defective.
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Can I Transfer Thermomix Care Powered By Extend?
No. The protection plan is non-transferrable. If, however, you purchase a TM6™ with a protection plan as a gift, please contact Customer Service at service@thermomix.us or 888-867-9375 for assist...
Cook
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Can I wash/blanch meat in my Thermomix?
Washing raw poultry, beef, pork, lamb, or veal before cooking it is not recommended. Bacteria in raw meat and poultry juices can be spread to other foods, utensils, and surfaces. We call this cros...
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Can I check the next steps of a recipe on my TM6™ while I am waiting for the current step to finish?
Yes. If you click on the field with three dots next to the ‘Next’ button, you can select ‘Recipe Details’ and will get the opportunity to have a look at an overview of all steps of the current reci...
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Why doesn’t the Thermomix® TM5 use steam pressure, like a pressure cooker?
We decided on non-pressurized steam cooking because of the advantages it offers over cooking in a pan. For example, when you cook vegetables in a pan, the majority of the minerals, vitamins, flavor...
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Does the Thermomix® use induction heating?
No, the Thermomix® TM5 or the TM6™ does not have an induction heating system – it uses an integrated direct heating system instead. This is a big advantage as the integrated direct heating system ...
- Safeguard Video
- Safety tips and getting the most out of your TM5