Thermomix® USA Help Center

Information by Vorwerk® LLC, maker of the Thermomix®

Get Cooking with Thermomix®

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Cookidoo® & Cook-key®

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Thermomix® Videos and Tutorials

  • Chef Tim Hollingworth: Yam Porridge

    Executive Chef at world-renowned restaurant Otium in Los Angeles, and former Chef de Cuisine at The French Laundry in Napa, Chef Tim Hollingsworth shares his passion for cooking and the Thermomix. ...

  • Cookidoo® International Recipe Platform

    Watch and see how easy it is to plan your meals with the new Thermomix® Recipe Platform! Want more information? Come visit us online at

  • Get Cooking with Cook-key® in 4 easy steps

      Learn to cook with your Cook-Key® and Cookidoo® in 4 easy steps with this new video, then visit us at to access more than 41,000 recipes. Happy cooking!


  • Why am I Being Charged an E-waste Fee?

      The state of California imposes an Electronic Waste Recycling (E-Waste) Fee on certain electronic products containing video display screens. The Thermomix® TM6™ is subject to this fee.  Any TM6™ ...

  • What is Hestan Cue?

    You can find more information including troubleshooting by visiting their FAQ here:

  • Black Measuring Cup [compatible with the Thermomix® TM6™ and TM5]

      What are the benefits of the black measuring cup?   The new design help reduce noise while kneading, blending, and milling   Stays in place when you remove the lid  By securing the measuring c...

  • COVID-19 Shipping Updates

    Can you provide an update on when I will receive my order? The best way to track your package is by using the UPS tracking tool available at and entering your UPS tracking...

  • How do I use my free shipping voucher?

    Customers can earn a free shipping voucher by either hosting or being a guest at a Cooking Experience. Please contact your consultant or Click Here to register for a Cooking Experience. You will re...

  • How will I know my TM6® has been shipped? What are your shipping times?

    You will receive an email with the tracking information once your TM6® is shipped.  We ship all of our orders M/W/F and our estimated ship times are between 5-7 business days

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Internal Knowledge Base