Thermomix® USA Help Center

Information by Vorwerk® LLC, maker of the Thermomix®

Thermomix®TM7™

  • All about the Thermomix® TM7™ Pre-order Process

    1. What are the new features of the new Thermomix® TM7™? How does it differ from TM6®? The new Thermomix® TM7™ is truly next-level. It’s the result of over 50 years of engineering and culinary exp...

  • Thermomix® TM7 User Manual

    Congratulations on your new TM7!Before you get started, and for your safety, take a moment to get to know your device.Read the Thermomix® TM7 user manual carefully; it contains everything you need ...

Cook

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Service

  • How long will my TM6 be supported after sales end?

    Even after discontinued sales, Thermomix will continue to support the TM6 model, including service, repairs, and spare parts, for up to 10 years from the date of purchase. While software updates wi...

  • How to get a software update for my TM6?

    Information about the version of your appliance and its software is available under "Thermomix Version & Update" in your Thermomix Menu Settings. Your TM6 receives a new update automatically when d...

  • How to Perform a Factory Reset on TM6

    To perform a factory reset on your Thermomix TM6: Prepare: Make sure you know your Cookidoo email and password, as well as your home Wi-Fi password. Start the Reset: Turn on your TM6. Go to Ma...

  • Kobold Troubleshooting & Bug fixes

    Both the Thermomix® unit and the Vorwerk® VC100 are built to last, pushing innovation to its limits. View and download a complete copy of the: Vorwerk® VC100 Limited Warranty here My VC100 cordles...

  • My VC100 cordless vacuum cleaner isn’t working

    Make sure that the cleaner’s battery is charged.The VC100 should be charged for around 5 hours before you use it for the first time, or if you haven’t used it for a long time. Also check that the c...

  • The dust chamber on my VC 100 cordless vacuum cleaner won’t click into place properly

    Please try the following steps:Make sure that the dust chamber is attached the right way round (the indentation on the filter unit must be on the same side as the release button).Also check whether...

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Buy

  • Fees and Early Payment for Affirm

    If you're curious about fees with Affirm or how to pay off your Affirm account early, here's what you need to know: Fees: Affirm charges a small monthly fee and an interest rate based on your app...

  • What is the contact information for Affirm?

    Phone number 855-423-3729 between the hours of 8:00 am and 11:00 pm Eastern Time seven days a week or https://helpcenter.affirm.com/s/contact-us https://www.affirm.com/

  • What accessories are included with a Thermomix® TM6?

    Thermomix® TM6® is the all-in-one kitchen appliance that makes accomplishing more possible. From meal planning, to cooking, to clean up, the TM6® has your back so you can seamlessly create the perf...

  • Can I use a converter with my Thermomix?

    The Thermomix® sold in the USA is not designed for use with a converter. Using one can cause damage to the unit, and repairs are only authorized for 110V UL-certified models. You can see the "UL" l...

  • Holiday Thermomix White printable card

    Purchasing a White Thermomix® as a present? We have a printable card for you! Click the link to download your printable White card. 

  • Holiday Hanukkah Printable Card

    Purchasing a Thermomix® as a Hanukkah present? We have a Hanukkah birthday card for you! Click the link to download your printable Hanukkah card. 

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Cookidoo® & Cook-key®

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Get Cooking with Thermomix®

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