Thermomix® USA Help Center

Information by Vorwerk® LLC, maker of the Thermomix®

Get Cooking with Thermomix®

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Cookidoo® & Cook-key®

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Thermomix® Videos and Tutorials

  • TM5 Mushroom Risotto

    Want to see the Thermomix® TM5 in action? Check out this beautiful example of how easy it is to make a restaurant-style dish- Mushroom Risotto with Parmesan cheese Risotto TM5    

  • The Thermomix® TM5

     

  • Thermomix®: 12 Kitchen Appliances in 1

    What is Thermomix®? This video shows you in 15 seconds. Want to learn more? Come visit us now at http://www.thermomix.com

  • Thermomix® TM5 Unboxing

  • Thermomix: Cookidoo®

    Our Recipe Platform Cookidoo ® is an online treasure trove of official Thermomix ® recipes that will help you get even more out of your Thermomix ®. It will help you organize yourself better too – ...

  • Thermomix® for Kids

    With the new Thermomix® for Kids, children's dreams of helping Mom and Dad in the kitchen comes true. You can pick up yours today (while supplies last) shop.thermomix.com Happy Cooking!   

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Buy

  • What is Hestan Cue?

    You can find more information including troubleshooting by visiting their FAQ here: https://support.hestancue.com/en/support/solutions

  • Black Measuring Cup [compatible with the Thermomix® TM6™ and TM5]

      What are the benefits of the black measuring cup?   The new design help reduce noise while kneading, blending, and milling   Stays in place when you remove the lid  By securing the measuring c...

  • COVID-19 Shipping Updates

    Can you provide an update on when I will receive my order? The best way to track your package is by using the UPS tracking tool available at https://www.ups.com/track and entering your UPS tracking...

  • How do I use my free shipping voucher?

    Customers can earn a free shipping voucher by either hosting or being a guest at a Cooking Experience. Please contact your consultant or click here to register for a Cooking Experience. You will re...

  • How will I know my TM6® has been shipped? What are your shipping times?

    You will receive an email with the tracking information once your TM6® is shipped.  We ship all of our orders M/W/F and our estimated ship times are between 5-7 business days

  • What is the return policy?

    If you are not completely satisfied with your Thermomix® purchase, you may return it within 30 days from the date of delivery. This policy applies to any and all products sold via shop.thermomix.co...

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Service

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Cook

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Internal Knowledge Base

  • What are the heating issue troubleshooting steps?

    To test the precise heating function the user needs a dry, empty mixing bowl with the heat dial set to 250 F speed 1. If the temperature reaches 250 F between 2-3 minutes, the precise heating funct...