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Solutions for payment options, financing and common questions asked before purchase.

• COVID-19 Shipping Updates

  Can you provide an update on when I will receive my order? The best way to track your package is by using the UPS tracking tool available at https://www.ups.com/track and entering your UPS tracking...

• Why does my TM6™ come with the TM5 measuring cup, when European countries have the TM6™ measuring cup?

    USA has different requirements for certifying food-grade products than other countries. While the TM6™ Measuring cup is not yet ready for the USA market, we wanted to make sure that our customers...

• How do I use my free shipping voucher?

  Customers can earn a free shipping voucher by either hosting or being a guest at a Cooking Experience. Please contact your consultant or click here to register for a Cooking Experience. You will re...

• How will I know my TM6® has been shipped? What are your shipping times?

  You will receive an email with the tracking information once your TM6® is shipped.  We ship all of our orders M/W/F and our estimated ship times are between 5-7 business days

• What is the return policy?

  If you are not completely satisfied with your Thermomix® purchase, you may return it within 30 days from the date of delivery. We highly encourage any customer who purchases the Thermomix®  to book...

• Will all the recipes I know and love be compatible with the TM6™?

  Yes, the TM5® recipes you've come to love will still be accessible and compatible with the TM6™. Some recipes that are developed for the TM6™ will not be compatible with the TM5®.

• Does the TM6™ come with a Basic Cookbook?

  We believe the future is digital. So instead of a hard copy of the Basic cookbook, the TM6™ will arrive with preloaded with 151 guided cooking recipes called Simple Ideas. You can choose the langua...

• What is the warranty on the TM6™?

  We will offer a generous two-year warranty on the TM6™ like we do for the TM5®.

• How much does the TM6™ cost?

  It will cost $1,499, plus shipping and applicable taxes.

• What are the new features of the TM6™ that are not on the TM5®?

  With the next generation of Thermomix®, we continue to make meal prep, cooking and clean up effortless, not exhausting. The TM6™ will feature new modes including Slow Cooking, Sous-Vide, Fermentat...

• What is the trade-in value of the US TM5® if a customer wants the TM6™?

  There is no trade-in option available for the US TM5® for a TM6™.

• What does TM5 actually stand for?

  The Thermomix® TM5 got its name because it’s the 5th generation of the Thermomix® appliance (following the VM 2200, TM3300, TM21 and TM31).

• Is the Thermomix® a good investment?

  Thermomix® users around the world experience the benefits of cooking from scratch every day. With a little planning, owners can make fewer trips to the supermarket, buy fewer take-out meals, and ex...

• Is it easy to cook with Thermomix®?

  Yes! The Thermomix® has three cooking options: guided, automatic, and manual.  All users are sure to find the right option to help them with their specific needs. Additionally, the Thermomix® has a...

• What are the steps to buy a Thermomix®?

  The Thermomix®  is sold through a network of passionate Thermomix® owners called Consultants. It is important for potential owners to see the Thermomix® in action before buying their own Thermomix....

• What is the Thermomix® warranty included with purchase?

  All Thermomix® are built to the highest standards, pushing innovation to its limits with this twelve-in-one kitchen appliance. Your Thermomix® is built to last. If you are not completely satisfied ...

• Does Vorwerk®offer any financing options for purchases?

  Vorwerk® does not offer to finance directly to customers.  However, customers can choose the PayPal option for purchases and depending on the customer’s account with PayPal, there may be financing ...

• Bread: Pay Over Time step by step

  Questions about Bread financing? Need to see how to walk-through step by step? Please click the link below for a quick video to help walk you through step-by-step How to apply for Bread Financing S...

• How much electricity does the Thermomix® TM5 use and does it have a standby mode?

  It depends. The electricity consumption of the Thermomix® TM5 will vary according to which levels and temperatures you use. Generally speaking, the power needed corresponds to the speed and the for...

• What is the Contact Info for Bread financing?

  Bread financing Website phone: 844.992.7323 option 1  Email: support@Getbread.com

• Can I update my address information after my order has been placed?

  In most cases, orders cannot be modified after being placed.  Please call Customer Service during business hours at 888-867-9375, Monday through Friday 7am-7pm PST Saturday 7am-3:30pm PST. If the ...

• Is the Thermomix® TM5 also suitable for left-handers, and is the handle meant to be used to carry the appliance?

  The award-winning design of your Thermomix® TM5 makes it really easy for you to carry the appliance using the handle provided. What’s more, the Thermomix® TM5 is designed in such a way that it is s...

• Does Thermomix® USA offer financing options longer than 6 months for the purchase of a Thermomix®?

  Thermomix US is pleased to partner with Cross River Bank, to provide financing for the purchase of a new Thermomix, via Bread™ Pay Over Time loans.  The financing option is available to Customers i...

• Does Thermomix® have an UL rating?

  Yes, we have a UL rating for the US market. You can see the logo on the bottom of the TM5. It represents that it is compliant with US standards of safety.

• What is the Trade-In Program?

  We do offer a Trade-in credit for previous Thermomix® or Bimby® models (TM31, TM21) to be traded-in after the purchase of a Thermomix® TM6™ is made. We will credit your original payment method upon...

• Can I update my method of payment after an order is placed?

  Unfortunately, we are unable to change or modify a payment once the order has been placed. To cancel an order please contact Customer Service during business hours at 888-867-9375, Monday through F...

• Can I purchase a 220v Thermomix® in the US?

  The US Market TM5 is 110v only. The Thermomix® TM5 has not been certified, designed nor tested for use with converters. While in theory, a converter may work, Thermomix® US cannot recommend nor sup...

• Can Thermomix® be used in a commercial kitchen/business?

  Currently, the US Market warranty covers the US residential market.

• How many Thermomix's® can I buy?

  Two Thermomix's® can be purchased at one time. If there is interest in purchasing more than 2, customers should contact customer service at 1.888.867.9375 for more information.  

• If a customer is shipping a Thermomix® to a state outside of California, why does Thermomix® collect sales tax?

  Thermomix® is required to collect sales tax in accordance to a specific state’s law when the it has what is called a “sufficient physical presence” due to, but not limited by, any of the following:...