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Solutions for payment options, financing and common questions asked before purchase.

• What is the return policy?

  If you are not completely satisfied with your Thermomix® purchase, you may return it within 30 days from the date of delivery. We highly encourage any customer who purchases the Thermomix®  to book...

• Will all the recipes I know and love be compatible with the TM6™?

  Yes, the TM5® recipes you've come to love will still be accessible and compatible with the TM6™. Some recipes that are developed for the TM6™ will not be compatible with the TM5®.

• Can I preorder the TM6™? I really want a Thermomix®, can I have a TM5® in the meantime?

  The Thermomix® Tm6™ will be available in the United States this summer. Please sign up for product updates on our website for the latest news and product updates - Thermomix.com

• What is the warranty on the TM6™?

  We will offer a generous two-year warranty on the TM6™ like we do for the TM5®.

• How much does the TM6™ cost?

  It will cost $1,499, plus shipping and applicable taxes.

• What are the new features of the TM6™ that are not on the TM5®?

  With the next generation of Thermomix®, we continue to make meal prep, cooking and clean up effortless, not exhausting. The TM6™ will feature new modes including Slow Cooking, Sous-Vide, Fermentat...

• What is the trade-in value of the US TM5® if a customer wants the TM6™?

  Because the TM6™ is not available in the US yet, we do not have a trade-in offer in place. Please sign up for product updates on our website to be the first to know - Thermomix.com

• Why should I buy a TM5® if a new product will be available soon?

  One of the main benefits is that you can start cooking and enjoying the world of Thermomix® in less than a week! We are offering the best promotions we've ever run with a value of more than $270 in...

• Why is the TM6™ available in other countries and not in the US?

  Thermomix® is currently available in more than 40 countries. To guarantee a successful rollout, we are releasing the TM6™ in phases, starting with Europe. You can be the first to see it in action b...

• When will the TM6™ be available in the US?

  To guarantee a successful rollout, we are releasing the TM6™ in phases, starting with Europe. Earliest availability will be June. If you would like product updates please sign up for product update...

• What does TM5 actually stand for?

  The Thermomix® TM5 got its name because it’s already the 5th generation of the Thermomix® appliance (following the VM 2200, TM3300, TM21 and TM31).

• Is the Thermomix® a good investment?

  Thermomix® users around the world experience the benefits of cooking from scratch every day. With a little planning owners can make fewer trips to the supermarket, buy fewer take-out meals, and exp...

• Is it easy to cook with Thermomix®?

  Yes! The Thermomix® has three cooking options: guided, automatic, and manual.  All users are sure to find the right option to help them with their specific needs. Additionally, the Thermomix® has a...

• What are the steps to buy a Thermomix®?

  The Thermomix® TM5 is sold through a network of passionate Thermomix® owners called Consultants. It is important for potential owners to see the Thermomix® in action before buying their own Thermom...

• What is the TM5 warranty included with purchase?

  The TM5 comes with a 2 year warranty for the Thermomix®. There is a limited 6 month warranty on the Varoma tray, Varoma lid, Varoma dish, simmering basket, butterfly whisk, mixing knife, mixing bow...

• Does Vorwerk®offer any financing options for purchases?

  Vorwerk® does not offer to finance directly to customers.  However, customers can choose the PayPal option for purchases and depending on the customer’s account with PayPal, there may be financing ...

• Bread: Pay Over Time step by step

  Questions about Bread financing? Need to see how to walk-through step by step? Please click the link below for a quick video to help walk you through step-by-step How to apply for Bread Financing S...

• How much electricity does the Thermomix® TM5 use and does it have a standby mode?

  It depends. The electricity consumption of the Thermomix® TM5 will vary according to which levels and temperatures you use. Generally speaking, the power needed corresponds to the speed and the for...

• What should I bear in mind if I want to give a Thermomix® TM5 as a gift?

  The Thermomix® is a great gift. If you want to give a Thermomix® as a gift, please do not enter the recipient's email address when you place the order, as we will produce a shipping notification wh...

• What is the Contact Info for Bread Financing?

  Bread Financing Website phone: 844.992.7323 option 1  Email: support@Getbread.com

• Can I update my address information after my order has been placed?

  In most cases, orders cannot be modified after being placed.  Please call Customer Service during business hours at 888-867-9375, Monday through Friday 7am-7pm PST Saturday 7am-3:30pm PST. If the ...

• Is the Thermomix® TM5 also suitable for left-handers, and is the handle meant to be used to carry the appliance?

  The award-winning design of your Thermomix® TM5 makes it really easy for you to carry the appliance using the handle provided. What’s more, the Thermomix® TM5 is designed in such a way that it is s...

• Does Thermomix® USA offer financing options longer than 6 months for the purchase of a Thermomix®?

  Thermomix US is pleased to partner with Cross River Bank, to provide financing for the purchase of a new Thermomix, via Bread™ Pay Over Time loans.  The financing option is available to Customers i...

• Does Thermomix® have an UL rating?

  Yes, we have a UL rating for the US market. You can see the logo on the bottom of the TM5. It represents that it is compliant with US standards of safety.

• What is the Trade-In Program?

  We do offer a Trade-in credit for previous Thermomix® or Bimby® models (TM31, TM21) to be traded-in after the purchase of a Thermomix® TM5 is made. We will credit your original payment method upon ...

• Can I update my method of payment after an order is placed?

  Unfortunately, we are unable to change or modify a payment once the order has been placed. To cancel an order please contact Customer Service during business hours at 888-867-9375, Monday through F...

• Can I purchase a 220v Thermomix® in the US?

  The US Market TM5 is 110v only. The Thermomix® TM5 has not been certified, designed nor tested for use with converters. While in theory, a converter may work, Thermomix® US cannot recommend nor sup...

• Can Thermomix® be used in a commercial kitchen/business?

  Currently, the US Market warranty covers the US residential market.

• How many Thermomix's can I buy?

  Two TM5s can be purchased at one time. If there is interest in purchasing more than 2, customers should contact customer service at 1.888.867.9375 for more information.  

• If a customer is shipping a Thermomix® to a state outside of California, why does Thermomix® collect sales tax?

  Thermomix® is required to collect sales tax in accordance to a specific state’s law when the it has what is called a “sufficient physical presence” due to, but not limited by, any of the following:...