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Solutions for payment options, financing and common questions asked before purchase.

• Unauthorized third-party accessories.

  Recently, we has become increasingly aware of accessories offered by third-party suppliers for its Thermomix® food processor. These items are intended to replace or complement original parts and ac...

• If I have a Tax Exemption card, what do I need to do to make a tax-exempt purchase? How do I provide my Tax Exemption information?

    To ensure the best purchase experience, please reach out to our Customer Happiness team prior to purchasing any product through shop.thermomix.com. We will request proof of your exemption status ...

• Printable Wedding Card

  Purchasing a Thermomix® for that special wedding couple. We have a printable wedding card just for this occasion. Click the link to download your printable card. 

• Printable Note Card

  Purchasing a Thermomix® as a gift or special occasion? We have a printable card to give while the Thermomix is being shipped out. Click the link to download your printable card.

• Printable Birthday Card

    Purchasing a Thermomix® as a Birthday present? We have a printable birthday card for you! Click the link to download your printable Birthday card.   

• Why am I Being Charged an E-waste Fee?

    The state of California imposes an Electronic Waste Recycling (E-Waste) Fee on certain electronic products containing video display screens. The Thermomix® TM6™ is subject to this fee.  Any TM6™ ...

• What is Hestan Cue?

  You can find more information including troubleshooting by visiting their FAQ here: https://support.hestancue.com/en/support/solutions

• Black Measuring Cup [compatible with the Thermomix® TM6™ and TM5]

    What are the benefits of the black measuring cup?   The new design help reduce noise while kneading, blending, and milling   Stays in place when you remove the lid  By securing the measuring c...

• COVID-19 Shipping Updates

  Can you provide an update on when I will receive my order? The best way to track your package is by using the UPS tracking tool available at https://www.ups.com/track and entering your UPS tracking...

• How do I use my free shipping voucher?

  Customers can earn a free shipping voucher by either hosting or being a guest at a Cooking Experience. Please contact your consultant or Click Here to register for a Cooking Experience. You will re...

• How will I know my TM6® has been shipped? What are your shipping times?

  You will receive an email with the tracking information once your TM6® is shipped.  We ship all of our orders M/W/F and our estimated ship times are between 5-7 business days

• What is the return policy?

  If you are not completely satisfied with your Thermomix® purchase, you may return it within 30 days from the date of delivery. This policy applies to any and all products sold via shop.thermomix.co...

• Does the TM6™ come with a Basic Cookbook?

  We believe the future is digital. So instead of a hard copy of the Basic cookbook, the TM6™ will arrive with preloaded with 151 guided cooking recipes called Simple Ideas. You can choose the langua...

• What is the warranty on the TM6™?

  We will offer a generous two-year warranty on the TM6™ like we do for the TM5®.     Please find our warranty HERE

• How much does the TM6™ cost?

  It will cost $1,499, plus shipping and applicable taxes.

• What are the new features of the TM6™ that are not on the TM5®?

  With the next generation of Thermomix®, we continue to make meal prep, cooking and clean up effortless, not exhausting. The TM6™ will feature new modes including Slow Cooking, Sous-Vide, Fermentat...

• What is the trade-in value of the US TM5® if a customer wants the TM6™?

  There is no trade-in option available for the UL rated TM5® for a TM6™.

• What does TM5 actually stand for?

  The Thermomix® TM5 got its name because it’s the 5th generation of the Thermomix® appliance (following the VM 2200, TM3300, TM21 and TM31).

• Is the Thermomix® a good investment?

  Thermomix® users around the world experience the benefits of cooking from scratch every day. With a little planning, owners can make fewer trips to the supermarket, buy fewer take-out meals, and ex...

• What are the steps to buy a Thermomix®?

  The Thermomix®  is sold through a network of passionate Thermomix® owners called Consultants. It is important for potential owners to see the Thermomix® in action before buying their own Thermomix....

• What is the Thermomix® warranty included with purchase?

  All Thermomix® are built to the highest standards, pushing innovation to its limits with this twelve-in-one kitchen appliance. Your Thermomix® is built to last. If you are not completely satisfied ...

• Does Vorwerk®offer any financing options for purchases?

  Vorwerk® does not offer to finance directly to customers.  However, customers can choose the PayPal option for purchases and depending on the customer’s account with PayPal, there may be financing ...

• Bread: Pay Over Time step by step

  Questions about Bread financing? Need to see how to walk-through step by step? Please click the link below for a quick video to help walk you through step-by-step How to apply for Bread Financing S...

• How much electricity does the Thermomix® TM5 use and does it have a standby mode?

  It depends. The electricity consumption of the Thermomix® TM5 will vary according to which levels and temperatures you use. Generally speaking, the power needed corresponds to the speed and the for...

• What is Bread Financing? What is the Contact Info for Bread financing?

  Bread Financing is a 3rd party financing option that offers 6,12 and 24 months financing based on approved credit.   Questions? Check Bread's FAQ  Or reach Bread directly at Bread financing Website...

• Can I update my address information after my order has been placed?

  In most cases, orders cannot be modified after being placed.  Please call Customer Service during business hours at 888-867-9375, Monday through Friday 6am-6pm PST Saturday 7am-3:30pm PST.  

• Is the Thermomix® also suitable for left-handers, and is the handle meant to be used to carry the appliance?

  The award-winning design of your Thermomix® makes it really easy for you to carry the appliance using the handle provided. What’s more, the Thermomix® is designed in such a way that it is suitable ...

• Does Thermomix® USA offer financing options longer than 6 months for the purchase of a Thermomix®?

  Thermomix US is pleased to partner with Comenity Capital Bank, to provide financing for the purchase of a new Thermomix, via Bread® pay-over-time plans.  The financing option is available to Custom...

• Does Thermomix® have an UL rating?

  Yes, we have a UL rating for the US, Canadian market. Tm6 from Mexico also have UL rating. You can see the logo on the bottom of the Thermomix®. It represents that it is compliant with US standards...

• What is the Trade-In Program?

    For those customers that currently own a Thermomix® TM31 unit, who now wish to purchase a new Thermomix® TM6™ unit, we offer a trade-in amount of $335 (in the form of a refund to your original p...