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Solutions for payment options, financing and common questions asked before purchase.

• Why am I Being Charged an E-waste Fee?

    The state of California imposes an Electronic Waste Recycling (E-Waste) Fee on certain electronic products containing video display screens. The Thermomix® TM6™ is subject to this fee.  Any TM6™ ...

• What is Hestan Cue?

  You can find more information including troubleshooting by visiting their FAQ here: https://support.hestancue.com/en/support/solutions

• Black Measuring Cup [compatible with the Thermomix® TM6™ and TM5]

    What are the benefits of the black measuring cup?   The new design help reduce noise while kneading, blending, and milling   Stays in place when you remove the lid  By securing the measuring c...

• COVID-19 Shipping Updates

  Can you provide an update on when I will receive my order? The best way to track your package is by using the UPS tracking tool available at https://www.ups.com/track and entering your UPS tracking...

• How do I use my free shipping voucher?

  Customers can earn a free shipping voucher by either hosting or being a guest at a Cooking Experience. Please contact your consultant or Click Here to register for a Cooking Experience. You will re...

• How will I know my TM6® has been shipped? What are your shipping times?

  You will receive an email with the tracking information once your TM6® is shipped.  We ship all of our orders M/W/F and our estimated ship times are between 5-7 business days

• What is the return policy?

  If you are not completely satisfied with your Thermomix® purchase, you may return it within 30 days from the date of delivery. This policy applies to any and all products sold via shop.thermomix.co...

• Will all the recipes I know and love be compatible with the TM6™?

  Yes, the TM5® recipes you've come to love will still be accessible and compatible with the TM6™. Some recipes that are developed for the TM6™ will not be compatible with the TM5®.

• Does the TM6™ come with a Basic Cookbook?

  We believe the future is digital. So instead of a hard copy of the Basic cookbook, the TM6™ will arrive with preloaded with 151 guided cooking recipes called Simple Ideas. You can choose the langua...

• What is the warranty on the TM6™?

  We will offer a generous two-year warranty on the TM6™ like we do for the TM5®.     Please find our warranty HERE

• How much does the TM6™ cost?

  It will cost $1,499, plus shipping and applicable taxes.

• What are the new features of the TM6™ that are not on the TM5®?

  With the next generation of Thermomix®, we continue to make meal prep, cooking and clean up effortless, not exhausting. The TM6™ will feature new modes including Slow Cooking, Sous-Vide, Fermentat...

• What is the trade-in value of the US TM5® if a customer wants the TM6™?

  There is no trade-in option available for the US TM5® for a TM6™.

• What does TM5 actually stand for?

  The Thermomix® TM5 got its name because it’s the 5th generation of the Thermomix® appliance (following the VM 2200, TM3300, TM21 and TM31).

• Is the Thermomix® a good investment?

  Thermomix® users around the world experience the benefits of cooking from scratch every day. With a little planning, owners can make fewer trips to the supermarket, buy fewer take-out meals, and ex...

• What are the steps to buy a Thermomix®?

  The Thermomix®  is sold through a network of passionate Thermomix® owners called Consultants. It is important for potential owners to see the Thermomix® in action before buying their own Thermomix....

• What is the Thermomix® warranty included with purchase?

  All Thermomix® are built to the highest standards, pushing innovation to its limits with this twelve-in-one kitchen appliance. Your Thermomix® is built to last. If you are not completely satisfied ...

• Does Vorwerk®offer any financing options for purchases?

  Vorwerk® does not offer to finance directly to customers.  However, customers can choose the PayPal option for purchases and depending on the customer’s account with PayPal, there may be financing ...

• Bread: Pay Over Time step by step

  Questions about Bread financing? Need to see how to walk-through step by step? Please click the link below for a quick video to help walk you through step-by-step How to apply for Bread Financing S...

• How much electricity does the Thermomix® TM5 use and does it have a standby mode?

  It depends. The electricity consumption of the Thermomix® TM5 will vary according to which levels and temperatures you use. Generally speaking, the power needed corresponds to the speed and the for...

• What is the Contact Info for Bread financing?

  Bread financing Website phone: 844.992.7323 option 1  Email: support@Getbread.com

• Can I update my address information after my order has been placed?

  In most cases, orders cannot be modified after being placed.  Please call Customer Service during business hours at 888-867-9375, Monday through Friday 7am-7pm PST Saturday 7am-3:30pm PST. If the ...

• Is the Thermomix® also suitable for left-handers, and is the handle meant to be used to carry the appliance?

  The award-winning design of your Thermomix® makes it really easy for you to carry the appliance using the handle provided. What’s more, the Thermomix® is designed in such a way that it is suitable ...

• Does Thermomix® USA offer financing options longer than 6 months for the purchase of a Thermomix®?

  Thermomix US is pleased to partner with Cross River Bank, to provide financing for the purchase of a new Thermomix, via Bread™ Pay Over Time loans.  The financing option is available to Customers i...

• Does Thermomix® have an UL rating?

  Yes, we have a UL rating for the US, Canadian market. Tm6 from Mexico also have UL rating. You can see the logo on the bottom of the Thermomix®. It represents that it is compliant with US standards...

• What is the Trade-In Program?

  We do offer a Trade-in credit for previous Thermomix® or Bimby® models (TM31, TM21) to be traded-in after the purchase of a Thermomix® TM6™ is made. We will credit your original payment method upon...

• Can I update my method of payment after an order is placed?

  Unfortunately, we are unable to change or modify a payment once the order has been placed. To cancel an order please contact Customer Service during business hours at 888-867-9375, Monday through F...

• Can I purchase a 220v Thermomix® in the US?

  The US Market TM5 is 110v only. The Thermomix® TM5 has not been certified, designed nor tested for use with converters. While in theory, a converter may work, Thermomix® US cannot recommend nor sup...

• How many Thermomix's® can I buy?

  Two Thermomix's® can be purchased at one time. If there is interest in purchasing more than 2, customers should contact customer service at 1.888.867.9375 for more information.  

• If a customer is shipping a Thermomix® to a state outside of California, why does Thermomix® collect sales tax?

  Thermomix® is required to collect sales tax in accordance to a specific state’s law when it has what is called a “sufficient physical presence” due to, but not limited by, any of the following: tem...