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Solutions for payment options, financing and common questions asked before purchase.

• What accessories are included with a Thermomix® TM6?

  Thermomix® TM6® is the all-in-one kitchen appliance that makes accomplishing more possible. From meal planning, to cooking, to clean up, the TM6® has your back so you can seamlessly create the perf...

• Can I use a converter with my Thermomix?

  The Thermomix® sold in the USA is not designed or tested to be used with a converter. We do not recommend to use one as it may cause issues with the unit and we are only authorized to repair a 110v...

• Holiday Thermomix White printable card

  Purchasing a White Thermomix® as a present? We have a printable card for you! Click the link to download your printable White card. 

• Holiday Hanukkah Printable Card

  Purchasing a Thermomix® as a Hanukkah present? We have a Hanukkah birthday card for you! Click the link to download your printable Hanukkah card. 

• What is the Blade Cover & Peeler

    The Thermomix® Blade Cover & Peeler is the new 2-in-1 accessory for Thermomix® TM6® and TM5 that will take your cooking to the next level. Master the art of slow and sous-vide cooking and mess-f...

• What can I cook with the Blade Cover & Peeler

  The Thermomix® Blade Cover & Peeler is the 2-in-1 accessory for the Thermomix® TM6® and TM5 that will take your cooking to the next level. Clean, scrub and peel vegetables without the mess or fuss ...

• What is the difference between the Blade Cover Peeler and the original blade cover?

  The blade cover is used to protect softer ingredients, or sous-vide bags, from coming into contact with the moving blades of the mixing knife. This clever accessory covers the blades without preven...

• Will the Blade Cover & Peeler work with my TM5/TM31/TM21?

  The Thermomix® Blade Cover & Peeler can only be used with the Thermomix® TM5 and Thermomix® TM6. It cannot be used with the TM31 or TM21 as it will not fit in the bowl.

• How do I use the Blade Cover & Peeler?

  The Blade Cover & Peeler needs to be inserted ensuring that either of the 2 highest curves of the accessory are placed directly above the blade that points up (so that the 4 slots of the peeler...

• Unauthorized third-party accessories and improper repairs

  Recently, we has become increasingly aware of accessories offered by third-party suppliers for its Thermomix® food processor. These items are intended to replace or complement original parts and ac...

• If I have a Tax Exemption card, what do I need to do to make a tax-exempt purchase? How do I provide my Tax Exemption information?

    To ensure the best purchase experience, please reach out to our Customer Happiness team prior to purchasing any product through shop.thermomix.com. We will request proof of your exemption status ...

• Printable Wedding Card

  Purchasing a Thermomix® for that special wedding couple. We have a printable wedding card just for this occasion. Click the link to download your printable card. 

• Printable Note Card

  Purchasing a Thermomix® as a gift or special occasion? We have a printable card to give while the Thermomix is being shipped out. Click the link to download your printable card.

• Printable Birthday Card

    Purchasing a Thermomix® as a Birthday present? We have a printable birthday card for you! Click the link to download your printable Birthday card.   

• Why am I Being Charged an E-waste Fee?

    The state of California imposes an Electronic Waste Recycling (E-Waste) Fee on certain electronic products containing video display screens. The Thermomix® TM6™ is subject to this fee.  Any TM6™ ...

• What is Hestan Cue?

  You can find more information including troubleshooting by visiting their FAQ here: https://support.hestancue.com/en/support/solutions

• How will I know my TM6® has been shipped? What are your shipping times?

  You will receive an email with the tracking information once your TM6® is shipped.  We ship all of our orders M/W/F and our estimated ship times are between 5-7 business days

• What is the return policy?

  If you are not completely satisfied with your Thermomix® purchase, you may return it within 30 days from the date of delivery, subject to the below conditions. This policy applies to any and all pr...

• Does the TM6™ come with a Basic Cookbook?

  We believe the future is digital. So instead of a hard copy of the Basic cookbook, the TM6™ will arrive with preloaded with 151 guided cooking recipes called Simple Ideas. You can choose the langua...

• How much does the TM6™ cost?

  It will cost $1,499, plus shipping and applicable taxes.

• Is the Thermomix® a good investment?

  Thermomix® users around the world experience the benefits of cooking from scratch every day. With a little planning, owners can make fewer trips to the supermarket, buy fewer take-out meals, and ex...

• What are the steps to buy a Thermomix®?

  The Thermomix®  is sold through a network of passionate Thermomix® owners called Consultants. It is important for potential owners to see the Thermomix® in action before buying their own Thermomix....

• What is the Thermomix® warranty included with purchase?

  All Thermomix® are built to the highest standards, pushing innovation to its limits with this twelve-in-one kitchen appliance. Your Thermomix® is built to last. If you are not completely satisfied ...

• Does Vorwerk®offer any financing options for purchases?

  Vorwerk® does not offer to finance directly to customers.  However, customers can choose the PayPal option for purchases and depending on the customer’s account with PayPal, there may be financing ...

• How much electricity does the Thermomix® TM5 use and does it have a standby mode?

  It depends. The electricity consumption of the Thermomix® TM5 will vary according to which levels and temperatures you use. Generally speaking, the power needed corresponds to the speed and the for...

• What is Bread Financing? What is the Contact Info for Bread financing?

  Bread Financing is a 3rd party financing option that offers 6,12 and 24 months financing based on approved credit.   Questions? Check Bread's FAQ  Or reach Bread directly at Bread financing Website...

• Can I update my address information after my order has been placed?

  In most cases, orders cannot be modified after being placed.  Please call Customer Service during business hours at 888-867-9375, Monday through Friday 6am-6pm PST Saturday 7am-3:30pm PST.  

• Is the Thermomix® also suitable for left-handers, and is the handle meant to be used to carry the appliance?

  The award-winning design of your Thermomix® makes it really easy for you to carry the appliance using the handle provided. What’s more, the Thermomix® is designed in such a way that it is suitable ...

• Does Thermomix® USA offer financing options longer than 6 months for the purchase of a Thermomix®?

  Thermomix US is pleased to partner with Comenity Capital Bank, to provide financing for the purchase of a new Thermomix, via Bread® pay-over-time plans.  The financing option is available to Custom...

• Does Thermomix® have an UL rating?

  Yes, we have a UL rating for the US, Canadian market. Tm6 from Mexico also have UL rating. You can see the logo on the bottom of the Thermomix®. It represents that it is compliant with US standards...