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Solutions for payment options, financing and common questions asked before purchase.

• Holiday Hanukkah Printable Noir Card

  Purchasing a Thermomix® Noir as a Hanukkah present? We have a Hanukkah birthday card for you! Click the link to download your printable Noir Hanukkah card. 

• Holiday Thermomix White printable card

  Purchasing a White Thermomix® as a present? We have a printable card for you! Click the link to download your printable White card. 

• Holiday Noir Printable Card

  Purchasing a Thermomix® Noir as a present? We have a printable card for you! Click the link to download your printable Noir card. 

• Holiday Hanukkah Printable Card

  Purchasing a Thermomix® as a Hanukkah present? We have a Hanukkah birthday card for you! Click the link to download your printable Hanukkah card. 

• What is the Blade Cover & Peeler

  https://www.thermomix.com/bladecover-and-peeler/

• What can I cook with the Blade Cover & Peeler

  The Thermomix® Blade Cover & Peeler is the 2-in-1 accessory for the Thermomix® TM6® and TM5 that will take your cooking to the next level. Clean, scrub and peel vegetables without the mess or fuss ...

• What is the difference between the Blade Cover Peeler and the original blade cover?

  The blade cover is used to protect softer ingredients, or sous-vide bags, from coming into contact with the moving blades of the mixing knife. This clever accessory covers the blades without preven...

• Will the Blade Cover & Peeler work with my TM5/TM31/TM21?

  The Thermomix® Blade Cover & Peeler can only be used with the Thermomix® TM5 and Thermomix® TM6. It cannot be used with the TM31 or TM21 as it will not fit in the bowl.

• How do I use the Blade Cover & Peeler?

  The Blade Cover & Peeler needs to be inserted ensuring that either of the 2 highest curves of the accessory are placed directly above the blade that points up (so that the 4 slots of the peeler...

• Unauthorized third-party accessories and improper repairs

  Recently, we has become increasingly aware of accessories offered by third-party suppliers for its Thermomix® food processor. These items are intended to replace or complement original parts and ac...

• If I have a Tax Exemption card, what do I need to do to make a tax-exempt purchase? How do I provide my Tax Exemption information?

    To ensure the best purchase experience, please reach out to our Customer Happiness team prior to purchasing any product through shop.thermomix.com. We will request proof of your exemption status ...

• Printable Wedding Card

  Purchasing a Thermomix® for that special wedding couple. We have a printable wedding card just for this occasion. Click the link to download your printable card. 

• Printable Note Card

  Purchasing a Thermomix® as a gift or special occasion? We have a printable card to give while the Thermomix is being shipped out. Click the link to download your printable card.

• Printable Birthday Card

    Purchasing a Thermomix® as a Birthday present? We have a printable birthday card for you! Click the link to download your printable Birthday card.   

• Why am I Being Charged an E-waste Fee?

    The state of California imposes an Electronic Waste Recycling (E-Waste) Fee on certain electronic products containing video display screens. The Thermomix® TM6™ is subject to this fee.  Any TM6™ ...

• What is Hestan Cue?

  You can find more information including troubleshooting by visiting their FAQ here: https://support.hestancue.com/en/support/solutions

• Black Measuring Cup [compatible with the Thermomix® TM6™ and TM5]

    What are the benefits of the black measuring cup?   The new design help reduce noise while kneading, blending, and milling   Stays in place when you remove the lid  By securing the measuring c...

• COVID-19 Shipping Updates

  Can you provide an update on when I will receive my order? The best way to track your package is by using the UPS tracking tool available at https://www.ups.com/track and entering your UPS tracking...

• How do I use my free shipping voucher?

  Customers can earn a free shipping voucher by either hosting or being a guest at a Cooking Experience. Please contact your consultant or Click Here to register for a Cooking Experience. You will re...

• How will I know my TM6® has been shipped? What are your shipping times?

  You will receive an email with the tracking information once your TM6® is shipped.  We ship all of our orders M/W/F and our estimated ship times are between 5-7 business days

• What is the return policy?

  If you are not completely satisfied with your Thermomix® purchase, you may return it within 30 days from the date of delivery, subject to the below conditions. This policy applies to any and all pr...

• Does the TM6™ come with a Basic Cookbook?

  We believe the future is digital. So instead of a hard copy of the Basic cookbook, the TM6™ will arrive with preloaded with 151 guided cooking recipes called Simple Ideas. You can choose the langua...

• What is the warranty on the TM6™?

  We will offer a generous two-year warranty on the TM6™ like we do for the TM5®.     Please find our warranty HERE

• How much does the TM6™ cost?

  It will cost $1,499, plus shipping and applicable taxes.

• What is the trade-in value of the US TM5® if a customer wants the TM6™?

  There is no trade-in option available for the UL rated TM5® for a TM6™.

• What does TM5 actually stand for?

  The Thermomix® TM5 got its name because it’s the 5th generation of the Thermomix® appliance (following the VM 2200, TM3300, TM21 and TM31).

• Is the Thermomix® a good investment?

  Thermomix® users around the world experience the benefits of cooking from scratch every day. With a little planning, owners can make fewer trips to the supermarket, buy fewer take-out meals, and ex...

• What are the steps to buy a Thermomix®?

  The Thermomix®  is sold through a network of passionate Thermomix® owners called Consultants. It is important for potential owners to see the Thermomix® in action before buying their own Thermomix....

• What is the Thermomix® warranty included with purchase?

  All Thermomix® are built to the highest standards, pushing innovation to its limits with this twelve-in-one kitchen appliance. Your Thermomix® is built to last. If you are not completely satisfied ...

• Does Vorwerk®offer any financing options for purchases?

  Vorwerk® does not offer to finance directly to customers.  However, customers can choose the PayPal option for purchases and depending on the customer’s account with PayPal, there may be financing ...