If you are not completely satisfied with an eligible product purchased through shop.thermomix.com, you may return it within 30 days of delivery, subject to the terms of our return policy. Products marked as non-refundable are not eligible for return.
If you purchased a Thermomix® and would like additional help getting started before deciding, you can also book a complimentary ‘Get Cooking’ session. This is optional and does not affect your right to request an eligible return within the 30-day period.
How to return your purchase:
- Review the complete 30-Day Money-Back Guarantee and Return Policy to confirm that your product is eligible.
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Initiate your return through the designated return process and reference your original order number.
Pack the product securely with all original accessories, components, and included items. Missing items may result in a deduction from your refund.
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Choose one of the following return-shipping options:
Use your own shipping method: Send the return to the address provided in the return instructions. You are responsible for the package until it is received at our shipping center. We recommend using a trackable. - Purchase a return label from us: A return label costs $35 for a Thermomix® TM7™ or $15 for accessories, plus applicable taxes.
Once we receive your return, we’ll inspect the product and confirm the refund amount. A 10% restocking fee may apply if the product has been opened or shows signs of use. Other deductions may apply if original components or accessories are missing.
Eligible refunds are processed within five business days after the return is received and inspected. You’ll receive an email confirmation once your refund has been processed.
If you purchased your product from another retailer or online store, please contact that seller directly. The seller’s return policy will apply.