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Solutions for payment options, financing and common questions asked before purchase.

• Can I update my address information after my order has been placed?

  In most cases, orders cannot be modified after being placed.  Please call Customer Service during business hours at 888-867-9375, Monday through Friday 6am-6pm PST Saturday 7am-3:30pm PST.  

• Is the Thermomix® also suitable for left-handers, and is the handle meant to be used to carry the appliance?

  The award-winning design of your Thermomix® makes it really easy for you to carry the appliance using the handle provided. What’s more, the Thermomix® is designed in such a way that it is suitable ...

• Does Thermomix® USA offer financing options longer than 6 months for the purchase of a Thermomix®?

  Thermomix US is pleased to partner with Comenity Capital Bank, to provide financing for the purchase of a new Thermomix, via Bread® pay-over-time plans.  The financing option is available to Custom...

• Does Thermomix® have an UL rating?

  Yes, we have a UL rating for the US, Canadian market. Tm6 from Mexico also have UL rating. You can see the logo on the bottom of the Thermomix®. It represents that it is compliant with US standards...

• What is the Trade-In Program?

    For those customers that currently own a Thermomix® TM31 unit, who now wish to purchase a new Thermomix® TM6™ unit, we offer a trade-in amount of $335 (in the form of a refund to your original p...

• Can I update my method of payment after an order is placed?

  Unfortunately, we are unable to change or modify a payment once the order has been placed. To cancel an order please contact Customer Service during business hours at 888-867-9375, Monday through F...

• Can I purchase a 220v Thermomix® in the US?

  The US Market Thermomix® is 110v only. The Thermomix® has not been certified, designed nor tested for use with converters. While in theory, a converter may work, Thermomix® US cannot recommend nor ...

• How many Thermomix's® can I buy?

  Two Thermomix's® can be purchased at one time. If there is interest in purchasing more than 2, customers should contact customer service at 1.888.867.9375 for more information.  

• If a customer is shipping a Thermomix® to a state outside of California, why does Thermomix® collect sales tax?

  Thermomix® is required to collect sales tax in accordance to a specific state’s law when it has what is called a “sufficient physical presence” due to, but not limited by, any of the following: tem...

• What US states are eligible for shipping?

  Only the 48 continental states and Hawaii and Alaska are available for shipping of Thermomix® orders.  Unfortunately, US territories, including Puerto Rico, are not eligible for shipping at this time.

• Does the Thermomix® contain BPA? What is the Prop 65 Warning?

  Bisphenol-A (“BPA”) is found in the main components of the Thermomix® (e.g., deep within the base, the underside of the carrier handle, the design cover below the carrier handle, within the face o...

• What are the shipping costs for Thermomix® products?

  All Thermomix® TM6™ orders  will have a flat rate ground shipping fee of $49. All other orders will have the standard ground shipping rate applied based on shipping location. Expedited shipping is ...

• What methods of payment can I use to purchase a Thermomix® and its accessories?

  We accept all major US Credit Cards, PayPal, Alipay and Bread Financing.