Service

How can I update the software on my Thermomix ® TM5?

When Cook-Key ® is attached to Thermomix ® TM5, an automatic check for the latest software is alr...

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Is everything on the TM5 food safe?

  Every piece that touches food is food safe FDA approved • Mixing bowl: Stainless steel (foc...

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Is there a thin plastic cover on the touchscreen of a new TM5?

Yes. New TM5s come with a protective cover that needs to be removed before use.  If the cover is ...

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What if the scale in a TM5 is not working properly? (This could be the scale jumping from 0 to max, the weight fluctuating without additional ingredients, or the weight amount doesn’t seem right.)

In this scenario, place the empty mixing bowl in the cradle of the TM5 without the measuring cup....

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What if the mixing knife (blade set) is not working properly in a TM5? It is possible to hear the Thermomix motor moving but the mixing knife is not moving.

The blade, called a mixing knife, in a TM5 is engineered with a safety break point outside the bo...

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Is it possible for food to burn and stick on the bottom of a Thermomix mixing bowl?

Yes.  This can happen in a Thermomix if: the ingredients are cooked for too long the ingredient ...

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Is it possible the TM5 could have trouble heating food if it is overloaded with a lot of ingredients or frozen ingredients?

Yes.  Colder and larger quantities of food may require more time to heat.

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Thermomix sells mixing bowls in many countries around the world. Does a non US mixing bowl work in the US version of the TM5?

No.  An easy check is to look for the voltage indication on the bottom of the mixing bowl.  US mi...

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What if a TM5 does not heat food quickly or at all?

There are some simple tests that can be done to check the heating function of a Thermomix. Test 1...

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What if the Thermomix switches off unexpectedly?

This error may be due to a defective recipe chip/cook-key.  In this situation a quick test is nee...

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What does error code C561 mean?

Error C561 is indicative of a defective recipe chip.  The Thermomix unit does not need repair; ca...

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Does Vorwerk have an international service web page?

Yes.  For Thermomix and other Vorwerk orders purchased outside of the US, customers can visit thi...

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What if the reverse mode, scale, or modes goes on and off at random while cooking with the Thermomix? Does this mean the Thermomix is broken and needs to be replaced?

This may happen if the display is wet and/or stained.  Stains may or may not be invisible.  Dried...

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What if the lid of the TM5 leaks?

If the lid of the Thermomix is not keeping liquids in the bowl while mixing food, it is important...

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What if the locking mechanism of the TM5 no longer works properly?

In some cases, the locking mechanism that holds the lid of the TM5 does not close when the lid is...

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Is the blade/mixing knife in a TM5 susceptible to breaking into pieces?

No. The blade, called a mixing knife, in a TM5 is engineered in a way that prevents the blades fr...

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What is Vorwerk-Thermomix's Toll free number?

The toll free line for Customer Service is 888-867-9375.  Agents are available Mon-Fri 8a-6p, Pac...

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