Service

How can I fix a problem?

• How to get a software update for my TM6?

  Information about the version of your appliance and its software is available under "Thermomix Version & Update" in your Thermomix Menu Settings. Your TM6 receives a new update automatically when d...

• How to Perform a Factory Reset on TM6

  To perform a factory reset on your Thermomix TM6: Prepare: Make sure you know your Cookidoo email and password, as well as your home Wi-Fi password. Start the Reset: Turn on your TM6. Go to Ma...

• Kobold Troubleshooting & Bug fixes

  Both the Thermomix® unit and the Vorwerk® VC100 are built to last, pushing innovation to its limits. View and download a complete copy of the: Vorwerk® VC100 Limited Warranty here My VC100 cordles...

• My VC100 cordless vacuum cleaner isn’t working

  Make sure that the cleaner’s battery is charged.The VC100 should be charged for around 5 hours before you use it for the first time, or if you haven’t used it for a long time. Also check that the c...

• The dust chamber on my VC 100 cordless vacuum cleaner won’t click into place properly

  Please try the following steps:Make sure that the dust chamber is attached the right way round (the indentation on the filter unit must be on the same side as the release button).Also check whether...

• My VC100 cordless vacuum cleaner isn’t charging and the function indicator is off.

  Please make sure that the main charger, charging unit, and cordless vacuum cleaner are all connected and that the main charger is plugged into a working socket.If it still doesn’t charge up, then p...

• The function indicator on my VC100 cordless vacuum cleaner is flashing quickly.

  If the function light is flashing, it could be caused by a couple of things: If you try to switch the device on while it is connected to the charger. If so, take the device off the charging unit fi...

• My VC100 cordless vacuum cleaner doesn’t suck properly anymore or makes strange noises.

  First of all, please check whether the nozzle is blocked and remove any blockages if necessary.Make sure that the dust chamber isn’t full and that it is attached properly.If, despite all this, the ...

• Why is my Thermomix TM6 not working?

  Sometimes your Thermomix® TM6 needs to communicate something to you. In the following articles, you will be able to find what to do if you do not understand the message appearing on your Thermomix®...

• Thermomix® TM6 System Messages C2000 - C3100

  Sometimes, your Thermomix® TM6 may display system messages ranging from C2000 to C3100. If you encounter one of these messages, you can find instructions on how to address it by referring to the me...

• Thermomix® TM6 System Messages C1000 - C1999

  Sometimes, your Thermomix® TM6 may display system messages ranging from C300 to C399. If you encounter one of these messages, you can find instructions on how to address it by referring to the mess...

• Thermomix® TM6 System Messages C700 - C999

  Sometimes, your Thermomix® TM6 may display system messages ranging from C700 to C999. If you encounter one of these messages, you can find instructions on how to address it by referring to the mess...

• Thermomix® TM6 System Messages C400 - C699

  Sometimes, your Thermomix® TM6 may display system messages ranging from C400 to C699. If you encounter one of these messages, you can find instructions on how to address it by referring to the mess...

• Thermomix® TM6 System Messages C300 - C399

  Sometimes, your Thermomix® TM6 may display system messages ranging from C300 to C399. If you encounter one of these messages, you can find instructions on how to address it by referring to the mess...

• Thermomix® TM6 System Messages C001 - C299

  Sometimes, your Thermomix® TM6 may display system messages ranging from C001 to C299. If you encounter one of these messages, you can find instructions on how to address it by referring to the mess...

• Where can I find the serial number on my Thermomix?

  TM6: To check the serial number of your Thermomix® TM6, simply open the Menu by touching the '3-lines' at the top left of the screen and then proceed to 'Settings' on the display. Lastly, scroll do...

• Which new features do I get for my Thermomix® TM6 with the newest update?

  We are working every day to make our products better, offer better support and experience. That is why we present to you the latest updates for the Thermomix®, which are accessible to you over the ...

• What modes are available on the Thermomix® TM6?

  For an overview for each mode, please visit Thermomix® TM6™ Modes: Explained – Cookidoo® – the official Thermomix® recipe platform To find different modes on the TM6, simply swipe left on the home ...

• Thermomix Measuring Cup - Safety Announcement August 2022

  Explanation of the safety warning message   The measuring cup that is used as the standard Thermomix® TM6 (black) is inserted in such a way that it sits firmly in place. This prevents the measuring...

• How do I clean my THERMOMIX® Noir - limited edition?

  Care Instructions    To maintain the long-lasting appeal of the black shell, please follow these care instructions:   Only clean the surface with a soft, damp cloth - for example use a microfiber ...

• Why did my knife turn black?

  The discoloration is completely harmless, with no effects on biocompatibility, hygiene, function and lifetime of the Mixing Knife. The discoloration, which is a passivation layer, might occur after...

• Why does my Varoma lid does not sit flat?

    The material the Varoma® is made of, including the not transparent lid, has an elasticity that allows it to adapt correctly to high temperatures. For this reason, when cold, it may happen that th...

• Can I Finance The Purchase Of Thermomix Care Powered By Extend?

    Indeed, it is possible to finance the Thermomix Care protection plan if you choose to purchase it simultaneously with your TM6™. This option allows you to incorporate the cost of the protection p...

• How Many Times Can I Use Thermomix Care Powered By Extend?

  The protection plan offered is designed as a straightforward single replacement program. This plan provides customers with the opportunity to replace a defective product one time. In the event that...

• Can I Transfer Thermomix Care Powered By Extend?

    No, the Thermomix Care Powered by Extend protection plan cannot be transferred. If you purchase a TM6™ with a protection plan as a gift, contact us at https://service.thermomix.com/hc/en-us/reque...

• Does Thermomix Care Powered By Extend Cover The Accessories?

    The protection plan covers a 1-time replacement of the entire TM6™ unit that is no longer functioning as a result of a mechanical or electrical breakdown, including those experienced during norma...

• How do I file a claim with "Extend" if I moved outside of the USA?

    In order to successfully file a claim, it is essential that you possess a valid shipping address located within the United States. This requirement ensures that all correspondence and any necessa...

• I Purchased My Tm6™ In Another Country, Can I Purchase Thermomix Care Powered By Extend?

    No. In order to be eligible to purchase a protection plan for your TM6™ from Thermomix USA, you must have purchased your TM6™ from Thermomix USA and have received an email advising of eligibility...

• I Need To File A Thermomix Care Powered By Extend Claim, Who Do I Contact? What Do I Need To File A Claim?

  You will be required to provide your Extend contract ID (obtained via email or in your shop account at shop.thermomix.com), email address, or another identifying piece of information. Steps for a c...

• Where Do I Find My Thermomix Care Powered By Extend Contract Id?

  Following the purchase of the protection plan, you will receive an email from Extend, the provider of the protection plan, identifying your Extend contract ID, warranty term length, coverage dates,...