Service

How can I fix a problem?

• What is the Vorwerk-Thermomix® Toll free number?

  The toll-free line for Customer Service is 888-867-9375.  Agents are available Mon-Fri 6am-6pm, Saturdays 7-3:30pm Pacific Time. We have agents available in English and Spanish. If you speak other ...

• Why did my knife turn black?

  The discoloration is completely harmless, with no effects on biocompatibility, hygiene, function and lifetime of the Mixing Knife. The discoloration, which is a passivation layer, might occur after...

• My Varoma lid does not sit flat

    Not to worry, once the lid heats up while in use it should sit flat and create a seal making the Varoma lid and dish an effective steamer. If you find that your lid does not seal properly during ...

• Can I Finance The Purchase Of Thermomix Care Powered By Extend?

    If you purchase the protection plan alongside the purchase of a TM6™, you will be able to finance the entire purchase. However, if you purchase the protection plan after the purchase of a TM6™ ha...

• How Many Times Can I Use Thermomix Care Powered By Extend?

      Once. The protection plan is a single replacement program that allows for a 1-time replacement of a like, or comparable product should it become defective.

• Can I Transfer Thermomix Care Powered By Extend?

    No. The protection plan is non-transferrable. If, however, you purchase a TM6™ with a protection plan as a gift, please contact Customer Service at service@thermomix.us or 888-867-9375 for assist...

• Does Thermomix Care Powered By Extend Cover The Accessories?

    The protection plan covers a 1-time replacement of the entire TM6™ unit that is no longer functioning as a result of a mechanical or electrical breakdown, including those experienced during norma...

• I Moved Outside Of The Usa; How Do I File A Claim?

    To file a claim, you will need to have a US shipping address. If you do not, please contact service@thermoimx.us or 888-867-9375.

• I Purchased My Tm6™ In Another Country, Can I Purchase Thermomix Care Powered By Extend?

    No. In order to be eligible to purchase a protection plan for your TM6™ from Thermomix USA, you must have purchased your TM6™ from Thermomix USA and have received an email advising of eligibility...

• What If My Email Address Has Changed? What If I Do Not Have Access To The Eshop?

    If you need to update your contact information and/or have no access to the eShop, please contact our Customer Service directly at service@thermomix.us or 888-867-9375.

• I Need To File A Thermomix Care Powered By Extend Claim, Who Do I Contact? What Do I Need To File A Claim?

      Please contact Customer Service at service@thermomix.us or 888-867-9375. You will be required to provide your Extend contract ID (obtained via email or in your shop account at shop.thermomix.co...

• Where Do I Find My Thermomix Care Powered By Extend Contract Id?

    Following the purchase of the protection plan, you will receive an email from Extend, the provider of the protection plan, identifying your Extend contract ID, warranty term length, coverage date...

• Can I Purchase A New Thermomix Care Powered By Extend When The Protection Plan On My Tm6™ Expires?

    No. You can only purchase one protection plan per TM6™ unit.

• How Long Will Thermomix Care Powered By Extend Cover My TM6™? How Will I Know When It Will Expires?

    The protection plan will last for either 1yr, 2yrs or 3yrs from the date the TM6™ manufacturer's warranty expires, depending on the protection plan term you purchased. Following the purchase of t...

• Will Thermomix Care Powered By Extend Cover The Repair Costs During The Manufaturer’s Limited Warranty?

    No. The protection plan goes into effect the day after the Manufacturer’s Limited Warranty expires.

• What Happens To Thermomix Care Powered By Extend After My Claim Is Accepted And I Receive A Replacement Tm6™?

    The protection plan offers a 1-time replacement of your TM6™ unit. Coverage for your replacement product will require the purchase of a new protection plan. In any case, your replacement TM6™ uni...

• What Are The Benefits Of Thermomix Care Powered By Extend?

    The protection plan provides peace of mind and financial protection should there be product failure after the Manufacturer’s Limited Warranty expires. The protection plan offers a 1-time replacem...

• My Tm6™ Manufacturer’s Limited Warranty Expired; Can I Purchase Thermomix Care Powered By Extend?

    No. Your TM6™ must still be covered under the Manufacturer’s Limited Warranty to be eligible to purchase the protection plan. If you purchased a TM6™ after 6/23/2021, you are eligible to purchase...

• Can I Purchase Thermomix Care Powered By Extend For My Tm5?

    No. The protection plan is only available for the TM6™.

• What Is Thermomix Care Powered By Extend? What Does It Cover? How Can I Purchase One?

    Thermomix USA has partnered with Extend, a leader in the extended warranty business, to offer customers the opportunity to protect their TM6™ after their Manufacturer’s Limited Warranty expires. ...

• There are stains in my Thermomix ® mixing bowl

  All Vorwerk products meet exceptionally high quality standards, and the Thermomix ® is made of premium stainless steel that is very resistant to discoloration resulting from oxidation. It is very u...

• How do I care for my Rockstar?

  Please find the mulit-language instructions here:  

• I purchased a Hestan Cue through shop.thermomix.com and I need product support.

  You can find troubleshooting support here: https://support.hestancue.com/en/support/solutions/19000103175

• TM6 User Manual

  Download your TM6 User Manual here

• When do I need to replace my mixing knife?

  The mixing knife will wear out over time if the Thermomix® TM6 is regularly used for chopping hard food. The table below shows recommended intervals for replacing the mixing knife.   USE EXAMPLE...

• Can I change the contrast and/or brightness of the display on my TM6™? How can I change the volume and length of the notification sounds on my TM6™?

  To change your settings, go to the following menu options under the Main Menu SETTINGS. SETTING THE LANGUAGESelect Main Menu > Settings > Language. SETTING THE COUNTRYSelect Country under Settings....

• Can I take apart my Mixing Bowl?

  HOW TO DISASSEMBLE THE MIXING BOWL To thoroughly clean the mixing knife and mixing bowl, first remove the mixing knife. 1. Hold the mixing bowl with the opening points facing upwards.2. Turn the mi...

• My TM6™ is showing an error code, what does this mean?

     29 Motor is too hot. Wait until the motor has cooled down. Please check the air vents at the bottom and the back of the appliance. Please clean the protection grids. Please allow your Thermo...

• I am an active duty service member and live at an APO address. How can you fix my Thermomix®?

  We are able to support any customers who currently reside at an APO address. Please contact our Customer Service team and we will guide you through the process.

• I need to transfer the warranty of a Thermomix® unit. How can I process this request?

  Please contact Customer Service. Please have the serial number of the unit as well as the original order number (if available) ready.