Service

How can I fix a problem?

• What is the toll free number for Thermomix USA?

  The toll-free line for Customer Service is +1(888) 867-9375.  Agents are available Mon-Fri 5am-5pm, Saturdays 7-3:30pm Pacific Time. We have agents available in English and Spanish. If you speak ot...

• My VC100 cordless vacuum cleaner isn’t working

  Make sure that the cleaner’s battery is charged.The VC100 should be charged for around 5 hours before you use it for the first time, or if you haven’t used it for a long time. Also check that the c...

• The dust chamber on my VC 100 cordless vacuum cleaner won’t click into place properly

  Please try the following steps:Make sure that the dust chamber is attached the right way round (the indentation on the filter unit must be on the same side as the release button).Also check whether...

• My VC100 cordless vacuum cleaner isn’t charging and the function indicator is off.

  Please make sure that the main charger, charging unit, and cordless vacuum cleaner are all connected and that the main charger is plugged into a working socket.If it still doesn’t charge up, then p...

• The function indicator on my VC100 cordless vacuum cleaner is flashing quickly.

  If the function light is flashing, it could be caused by a couple of things: If you try to switch the device on while it is connected to the charger. If so, take the device off the charging unit fi...

• My VC100 cordless vacuum cleaner doesn’t suck properly anymore or makes strange noises.

  First of all, please check whether the nozzle is blocked and remove any blockages if necessary.Make sure that the dust chamber isn’t full and that it is attached properly.If, despite all this, the ...

• Why is my Thermomix TM6 not working?

  Sometimes your Thermomix® TM6 needs to communicate something to you. In the following articles, you will be able to find what to do if you do not understand the message appearing on your Thermomix®...

• Thermomix® TM6 System Messages 2000 - 3100

  Sometimes your Thermomix® TM6 needs to communicate something to you. In the following article, you will be able to find what to do if you do not understand the message appearing on your Thermomix® ...

• Thermomix® TM6 System Messages 1000 - 1999

  Sometimes your Thermomix® TM6 needs to communicate something to you. In the following article, you will be able to find what to do if you do not understand the message appearing on your Thermomix® ...

• Thermomix® TM6 System Messages 700 - 999

  Sometimes your Thermomix® TM6 needs to communicate something to you. In the following article, you will be able to find what to do if you do not understand the message appearing on your Thermomix® ...

• Thermomix® TM6 System Messages 400 - 699

  Sometimes your Thermomix® TM6 needs to communicate something to you. In the following article, you will be able to find what to do if you do not understand the message appearing on your Thermomix® ...

• Thermomix® TM6 System Messages 300 - 399

  Sometimes your Thermomix® TM6 needs to communicate something to you. In the following article, you will be able to find what to do if you do not understand the message appearing on your Thermomix® ...

• Thermomix® TM6 System Messages 1 - 299

  Sometimes your Thermomix® TM6 needs to communicate something to you. In the following article, you will be able to find what to do if you do not understand the message appearing on your Thermomix® ...

• Which new features do I get for my Thermomix® TM6 with the newest update?

  We are working every day to make our products better, offer better support and experience. That is why we present to you the latest updates for the Thermomix®, which are accessible to you over the ...

• What modes are available on the Thermomix® TM6?

  For an overview for each mode, please visit Thermomix® TM6™ Modes: Explained – Cookidoo® – the official Thermomix® recipe platform To find different modes on the TM6, simply swipe left on the home ...

• Thermomix Measuring Cup - Safety Announcement August 2022

  Explanation of the safety warning message   The measuring cup that is used as the standard Thermomix® TM6 (black) is inserted in such a way that it sits firmly in place. This prevents the measuring...

• How do I clean my THERMOMIX® Noir -limited edition?

  Care Instructions    To maintain the long-lasting appeal of the black shell, please follow these care instructions:     Only clean the surface with a soft, damp cloth - for example use a microfibe...

• Why did my knife turn black?

  The discoloration is completely harmless, with no effects on biocompatibility, hygiene, function and lifetime of the Mixing Knife. The discoloration, which is a passivation layer, might occur after...

• My Varoma lid does not sit flat

    Not to worry, once the lid heats up while in use it should sit flat and create a seal making the Varoma lid and dish an effective steamer. If you find that your lid does not seal properly during ...

• Can I Finance The Purchase Of Thermomix Care Powered By Extend?

    If you purchase the protection plan alongside the purchase of a TM6™, you will be able to finance the entire purchase. However, if you purchase the protection plan after the purchase of a TM6™ ha...

• How Many Times Can I Use Thermomix Care Powered By Extend?

      Once. The protection plan is a single replacement program that allows for a 1-time replacement of a like, or comparable product should it become defective.

• Can I Transfer Thermomix Care Powered By Extend?

    No. The protection plan is non-transferrable. If, however, you purchase a TM6™ with a protection plan as a gift, please contact Customer Service at service@thermomix.us or 888-867-9375 for assist...

• Does Thermomix Care Powered By Extend Cover The Accessories?

    The protection plan covers a 1-time replacement of the entire TM6™ unit that is no longer functioning as a result of a mechanical or electrical breakdown, including those experienced during norma...

• I Moved Outside Of The Usa; How Do I File A Claim?

    To file a claim, you will need to have a US shipping address. If you do not, please contact service@thermoimx.us or 888-867-9375.

• I Purchased My Tm6™ In Another Country, Can I Purchase Thermomix Care Powered By Extend?

    No. In order to be eligible to purchase a protection plan for your TM6™ from Thermomix USA, you must have purchased your TM6™ from Thermomix USA and have received an email advising of eligibility...

• What If My Email Address Has Changed? What If I Do Not Have Access To The Eshop?

    If you need to update your contact information and/or have no access to the eShop, please contact our Customer Service directly at service@thermomix.us or 888-867-9375.

• I Need To File A Thermomix Care Powered By Extend Claim, Who Do I Contact? What Do I Need To File A Claim?

      Please contact Customer Service at service@thermomix.us or 888-867-9375. You will be required to provide your Extend contract ID (obtained via email or in your shop account at shop.thermomix.co...

• Where Do I Find My Thermomix Care Powered By Extend Contract Id?

    Following the purchase of the protection plan, you will receive an email from Extend, the provider of the protection plan, identifying your Extend contract ID, warranty term length, coverage date...

• Can I Purchase A New Thermomix Care Powered By Extend When The Protection Plan On My Tm6™ Expires?

    No. You can only purchase one protection plan per TM6™ unit.

• How Long Will Thermomix Care Powered By Extend Cover My TM6™? How Will I Know When It Will Expires?

    The protection plan will last for either 1yr, 2yrs or 3yrs from the date the TM6™ manufacturer's warranty expires, depending on the protection plan term you purchased. Following the purchase of t...