Sometimes, your Thermomix® TM6 may display system messages ranging from C2000 to C3100. If you encounter one of these messages, you can find instructions on how to address it by referring to the message displayed on your Thermomix® screen in this article.
Please identify the code on your Thermomix® TM6 and find it in the list down below.
If you need further assistance, please contact us at https://service.thermomix.com/hc/en-us/requests/new. Our Customer Happiness agents will get back to you in 1-2 business days.
C2002
| Message | Advice |
|
C2002 Stop Thermomix® to start mode |
Please restart the recipe and follow the instructions of Guided Cooking. Another solution is to finish the recipe manually. If the problem occurs when the instructions of Guided Cooking have been strictly followed, contact Customer Happiness. |
C2003
| Message | Advice |
|
C2003 Mixing Bowl is too hot. Please wait until it has cooled down. |
The Mixing Bowl is too hot to start the recipe. Please try again until it is cooled down. If If problem occurs when Bowl is cool, contact Customer Happiness. |
C2004
| Message | Advice |
|
C2004 Cooking process cancelled. Please let the content cool down and then restart. |
The ingredients inside the Mixing Bowl are too hot to start the recipe. Please try again until they are cooled down. If the problem occurs when Bowl is cool, contact Customer Happiness. |
C2005
| Message | Advice |
|
C2005 Max. speed 2 above 120°C |
Try again when the food is below 120°C. |
C2007
| Message | Advice |
|
C2007 Transport mode not allowed |
Please stop all functions before activate the transport mode. |
C2009
| Message | Advice |
|
C2009 Unexpected error, cooking process has been canceled. Please try again. |
Please restart the recipe and follow the instructions of Guided Cooking. Another solution is to finish the recipe manually. If the problem occurs when the instructions of Guided Cooking have been strictly followed, contact Customer Happiness. |
C2010
| Message | Advice |
|
C2010 Stirring content over 120°C is limited to 30 minutes. |
Please restart the recipe and follow the instructions of Guided Cooking. Another solution is to finish the recipe manually. If the problem occurs when the instructions of Guided Cooking have been strictly followed, contact Customer Happiness. |
C2011
| Message | Advice |
|
C2011 Unexpected error, cooking process has been canceled. Please try again. |
Please restart the recipe and follow the instructions of Guided Cooking. Another solution is to finish the recipe manually. If the problem occurs when the instructions of Guided Cooking have been strictly followed, contact Customer Happiness. |
C2012
| Message | Advice |
|
C2012 Max. speed 2 above 120°C |
Please restart the recipe and follow the instructions of Guided Cooking. Another solution is to finish the recipe manually. If the problem occurs when the instructions of Guided Cooking have been strictly followed, contact Customer Happiness. |
C2013
| Message | Advice |
|
C2013 Unexpected error, cooking process has been canceled. Please try again. |
Please restart the recipe and follow the instructions of Guided Cooking. Another solution is to finish the recipe manually. If the problem occurs when the instructions of Guided Cooking have been strictly followed, contact Customer Happiness. |
C2023
| Message | Advice |
|
C2023 The cooking process was stopped because ingredients and quantities differ too much from the original recipe. |
Please restart the recipe and follow the instructions of Guided Cooking. Another solution is to finish the recipe manually. If the problem occurs when the instructions of Guided Cooking have been strictly followed, contact Customer Happiness. |
C2024
| Message | Advice |
|
C2024 The cooking process was stopped because ingredients and quantities differ too much from the original recipe. |
Please restart the recipe and follow the instructions of Guided Cooking. Another solution is to finish the recipe manually. If the problem occurs when the instructions of Guided Cooking have been strictly followed, contact Customer Happiness. |
C3000
| Message | Advice |
|
C3000 #N/A |
This error should not occur once you performed the latest software update. Update your software following the standard procedure. If the error persists for a week, please contact Customer Happiness. |
C3001
| Message | Advice |
|
C3001 #N/A |
This error should not occur once you performed the latest software update. Update your software following the standard procedure. If the error persists for a week, please contact Customer Happiness. |
C3002
| Message | Advice |
|
C3002 #N/A |
This error should not occur once you performed the latest software update. Update your software following the standard procedure. If the error persists for a week, please contact Customer Happiness. |
C3003
| Message | Advice |
|
C3003 #N/A |
This error should not occur once you performed the latest software update. Update your software following the standard procedure. If the error persists for a week, please contact Customer Happiness. |
C3004
| Message | Advice |
|
C3004 #N/A |
This error should not occur once you performed the latest software update. Update your software following the standard procedure. If the error persists for a week, please contact Customer Happiness. |
C3005
| Message | Advice |
|
C3005 #N/A |
This error should not occur once you performed the latest software update. Update your software following the standard procedure. If the error persists for a week, please contact Customer Happiness. |
C3006
| Message | Advice |
|
C3006 #N/A |
This error should not occur once you performed the latest software update. Update your software following the standard procedure. If the error persists for a week, please contact Customer Happiness. |
C3007
| Message | Advice |
|
C3007 #N/A |
This error should not occur once you performed the latest software update. Update your software following the standard procedure. If the error persists for a week, please contact Customer Happiness. |
C3008
| Message | Advice |
|
C3008 #N/A |
This error should not occur once you performed the latest software update. Update your software following the standard procedure. If the error persists for a week, please contact Customer Happiness. |
C3009
| Message | Advice |
|
C3009 #N/A |
This error should not occur once you performed the latest software update. Update your software following the standard procedure. If the error persists for a week, please contact Customer Happiness. |
C3010
| Message | Advice |
|
C3010 #N/A |
This error should not occur once you performed the latest software update. Update your software following the standard procedure. If the error persists for a week, please contact Customer Happiness. |
C3011
| Message | Advice |
|
C3011 #N/A |
This error should not occur once you performed the latest software update. Update your software following the standard procedure. If the error persists for a week, please contact Customer Happiness. |
C3012
| Message | Advice |
|
C3012 #N/A |
This error should not occur once you performed the latest software update. Update your software following the standard procedure. If the error persists for a week, please contact Customer Happiness. |
C3013
| Message | Advice |
|
C3013 #N/A |
This error should not occur once you performed the latest software update. Update your software following the standard procedure. If the error persists for a week, please contact Customer Happiness. |
C3050
| Message | Advice |
|
C3050 #N/A |
This error should not occur once you performed the latest software update. Update your software following the standard procedure. If the error persists for a week, please contact Customer Happiness. |
C3051
| Message | Advice |
|
C3051 #N/A |
This error should not occur once you performed the latest software update. Update your software following the standard procedure. If the error persists for a week, please contact Customer Happiness. |
C3052
| Message | Advice |
|
C3052 #N/A |
This error should not occur once you performed the latest software update. Update your software following the standard procedure. If the error persists for a week, please contact Customer Happiness. |
C3053
| Message | Advice |
|
C3053 #N/A |
This error should not occur once you performed the latest software update. Update your software following the standard procedure. If the error persists for a week, please contact Customer Happiness. |
C3054
| Message | Advice |
|
C3054 #N/A |
This error should not occur once you performed the latest software update. Update your software following the standard procedure. If the error persists for a week, please contact Customer Happiness. |
C3055
| Message | Advice |
|
C3055 #N/A |
This error should not occur once you performed the latest software update. Update your software following the standard procedure. If the error persists for a week, please contact Customer Happiness. |
C3056
| Message | Advice |
|
C3056 #N/A |
This error should not occur once you performed the latest software update. Update your software following the standard procedure. If the error persists for a week, please contact Customer Happiness. |
C3057
| Message | Advice |
|
C3057 #N/A |
This error should not occur once you performed the latest software update. Update your software following the standard procedure. If the error persists for a week, please contact Customer Happiness. |
C3058
| Message | Advice |
|
C3058 #N/A |
This error should not occur once you performed the latest software update. Update your software following the standard procedure. If the error persists for a week, please contact Customer Happiness. |
C3059
| Message | Advice |
|
C3059 #N/A |
This error should not occur once you performed the latest software update. Update your software following the standard procedure. If the error persists for a week, please contact Customer Happiness. |