Sometimes, your Thermomix® TM6 may display system messages ranging from C300 to C399. If you encounter one of these messages, you can find instructions on how to address it by referring to the message displayed on your Thermomix® screen in this article.
Please identify the code on your Thermomix® TM6 and find it in the list down below.
If you need further assistance, please contact us at https://service.thermomix.com/hc/en-us/requests/new. Our Customer Happiness agents will get back to you in 1-2 business days.
C1000
| Message | Advice |
|
C1000 #N/A |
Your Thermomix TM6® is reporting. Let it run its course. If the message persists, contact Customer Happiness. |
C1001
| Message | Advice |
|
C1001 Connection lost. Reconnect via WiFi settings and try again. |
Your Thermomix TM6® is reporting. Let it run its course. If the message persists, contact Customer Happiness. |
C1002
| Message | Advice |
|
C1002 The battery element of your Thermomix® has reported a failure. Please try to restart the device. If the problem persists please contact customer support. A consequence of a battery failure is a restricted access to your recipes in offline mode. |
Please update software. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness. |
C1003
| Message | Advice |
|
C1003 Please contact Customer Happiness.Device switches off automatically. Please confirm. |
Restart your Thermomix TM6® then update software. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness. |
C1004
| Message | Advice |
|
C1004 #N/A |
Your Thermomix TM6® is reporting. Let it run its course. If the message persists, contact Customer Happiness. |
C1007
| Message | Advice |
|
C1007 Cookidoo® connection could not be established. |
Your Thermomix TM6® is reporting. Let it run its course. If the message persists, contact Customer Happiness. |
C1008
| Message | Advice |
|
C1008 Thermomix® switches off. Please confirm and restart. |
Perform a Factory Reset (menu > Settings > Factory Reset). If issue persists, please contact Customer Happiness |
C1009
| Message | Advice |
|
C1009 Thermomix® switches off. Please confirm and restart. |
Perform a Factory Reset (menu > Settings > Factory Reset). If issue persists, please contact Customer Happiness |
C1010
| Message | Advice |
|
C1010 "Do not unplug device" screen |
Perform a Factory Reset (menu > Settings > Factory Reset). If issue persists, please contact Customer Happiness |
C1020
| Message | Advice |
|
C1020 #N/A |
You have reached the maximum amount of storage data. Please remove some recipes from your bookmarked recipes or from your created collections. |
C1100
| Message | Advice |
|
C1100 Please contact Customer Happiness.Device switches off automatically. Please confirm. |
Perform a Factory Reset (menu > Settings > Factory Reset). If issue persists, please contact Customer Happiness |
C1101
| Message | Advice |
|
C1101 Software update failed and the previous version was restored. Please retry after next reboot. |
Please check that your Internet connection is working or if other users overload the traffic. If the WiFi connection is unstable, please move your Thermomix TM6® closer to the router. Check if a new software update is available and perform it. |
C1102
| Message | Advice |
|
C1102 Something went wrong with the software update. The update was unsuccessful. Your Thermomix® will restart with the current software version. |
Please check that your Internet connection is working or if other users overload the traffic. If the WiFi connection is unstable, please move your Thermomix TM6® closer to the router. Check if a new software update is available and perform it. |
C1200
| Message | Advice |
|
C1200 Cooking function not available during setup. |
Please do not turn the selector before the set-up is complete. Restart set-up again. |
C1201
| Message | Advice |
|
C1201 Stop Thermomix® to start recipe |
Please stop all functions before starting a recipe. |
C1202
| Message | Advice |
|
C1202 Your Thermomix® restarted due to an internal error. Welcome back! |
Restart your Thermomix TM6®. If the problem occurs immediately afterwards, please contact Customer Happiness. |
C1203
| Message | Advice |
|
C1203 Unexpected error. A factory reset of your device is necessary. |
Perform a Factory Reset (menu > Settings > Factory Reset). If issue persists, please contact Customer Happiness |
C1204
| Message | Advice |
|
C1204 Searching for software update is currently not possible as your Thermomix® is busy with other processes. Please try again in a few minutes. |
Please wait until all recipes have synchronised. Perform the software update afterwards. |
C1205
| Message | Advice |
|
C1205 Searching for software update during cooking is not possible. Please stop the cooking process first to search for software updates. |
Please wait until the cooking process has finished. Perform the software update afterwards. |
C1206
| Message | Advice |
|
C1206 Reseting your Thermomix® during cooking is not possible. Please stop the cooking process first to reset your Thermomix®. |
Please stop all functions and perform factory reset. |
C1207
| Message | Advice |
|
C1207 Please contact Customer Happiness. Device switches off automatically. Please confirm. |
Please check that your Internet connection is working or if other users overload the traffic. If the WiFi connection is unstable, please move your Thermomix TM6® closer to the router. Check if a new software update is available and perform it. |
C1300
| Message | Advice |
|
C1300 Something went wrong during the setup process. Your Thermomix® will have to be restarted and setup will need to be repeated. |
Please check that your Internet connection is working or if other users overload the traffic. If the WiFi connection is unstable, please move your Thermomix TM6® closer to the router. Check if a new software update is available and perform it. |
C1600
| Message | Advice |
|
C1600 Database for pinyin keyboard is broken. Please contact Customer Care. |
Please perform a factory reset and try in a few hours prior to connecting again. Update the software once it is connected. If the error persists, contact Customer Happiness. |