Service
How can I fix a problem?
Service
How can I fix a problem?
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Will Thermomix Care Powered By Extend Cover The Repair Costs During The Manufaturer’s Limited Warranty?
No. The protection plan goes into effect the day after the Manufacturer’s Limited Warranty expires.
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What Happens To Thermomix Care Powered By Extend After My Claim Is Accepted And I Receive A Replacement Tm6™?
The protection plan offers a 1-time replacement of your TM6™ unit. Coverage for your replacement product will require the purchase of a new protection plan. In any case, your replacement TM6™ uni...
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What Are The Benefits Of Thermomix Care Powered By Extend?
The protection plan provides peace of mind and financial protection should there be product failure after the Manufacturer’s Limited Warranty expires. The protection plan offers a 1-time replacem...
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My Tm6™ Manufacturer’s Limited Warranty Expired; Can I Purchase Thermomix Care Powered By Extend?
No. Your TM6™ must still be covered under the Manufacturer’s Limited Warranty to be eligible to purchase the protection plan. If you purchased a TM6™ after 6/23/2021, you are eligible to purchase...
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Can I Purchase Thermomix Care Powered By Extend For My Tm5?
No. The protection plan is only available for the TM6™.
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What Is Thermomix Care Powered By Extend? What Does It Cover? How Can I Purchase One?
Thermomix USA has partnered with Extend, a leader in the extended warranty business, to offer customers the opportunity to protect their TM6™ after their Manufacturer’s Limited Warranty expires. ...
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There are stains in my Thermomix ® mixing bowl
All Vorwerk products meet exceptionally high quality standards, and the Thermomix ® is made of premium stainless steel that is very resistant to discoloration resulting from oxidation. It is very u...
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How do I care for my Rockstar?
Please find the mulit-language instructions here:
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I purchased a Hestan Cue through shop.thermomix.com and I need product support.
You can find troubleshooting support here: https://support.hestancue.com/en/support/solutions/19000103175
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TM6 User Manual
Download your TM6 User Manual here
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When do I need to replace my mixing knife?
The mixing knife will wear out over time if the Thermomix® TM6 is regularly used for chopping hard food. The table below shows recommended intervals for replacing the mixing knife.
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Can I change the contrast and/or brightness of the display on my TM6™? How can I change the volume and length of the notification sounds on my TM6™?
To change your settings, go to the following menu options under the Main Menu SETTINGS. SETTING THE LANGUAGESelect Main Menu > Settings > Language. SETTING THE COUNTRYSelect Country under Settings....
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How to clean the Mixing Knife and Mixing Bowl thoroughly?
To thoroughly clean the Mixing Knife and Mixing Bowl, first remove the Mixing Knife. Hold the mixing bowl with the opening points facing upwards. Turn the mixing bowl base 30 degrees counter-clock...
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I am an active duty service member and live at an APO address. How can you fix my Thermomix®?
We are able to support any customers who currently reside at an APO address. Please contact our Customer Service team and we will guide you through the process.
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I need to transfer the warranty of a Thermomix® unit. How can I process this request?
Please contact Customer Service. Please have the serial number of the unit as well as the original order number (if available) ready.
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Can I receive expedited shipping for my repair?
Expedited shipping is not offered for Thermomix® repairs at this time.
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How long does the repair process take?
This will depend on many factors, including the distance between you and our repair facility, and how quickly you are able to send the unit back to us. In any event, you should plan on, the entire ...
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How does the repair process work?
1. After contacting our customer service team and confirming that your Thermomix® will need to be sent into our facility for repair, we will organize the shipment of your unit to our repair facilit...
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How do I know if my unit can be repaired in the US.?
Any UL certified Thermomix® TM5® or TM6™ originally sold through an in Canada, Mexico, or the U.S. can be repaired in our U.S. repair facility. An easy way to confirm is to look at the bottom of yo...
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I purchased my Thermomix® in the USA, but now live in another country. How can I send my unit in for repair?
Our repair policy shipping only covers those currently residing in the United States (that is continental US, Alaska, and Hawaii). Please contact the local Thermomix® customer service team in the c...
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Does Thermomix® offer an extended warranty for my unit?
We offer the Thermomix Care Protection Plan that can be found Here
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What information should I have before calling Thermomix® with a product related question?
Please have your original order number (if you still have access to it), serial number of your Thermomix® and if possible, a short video displaying your concern (taken from your phone or tablet).
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What if the Thermomix® TM5 switches off unexpectedly?
This error may be due to a malfunctioning recipe chip/Cook-key®. In this situation a quick test is needed: remove the chip/key and use the TM5 without either/or attached. If the TM5 works without...
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My TM5 is showing an error code, what does this mean?
These Error Codes are a reference, for troubleshooting and questions, please contact our Customer Happiness Team at 1.888.867.9375 or email service@thermomix.us for assistance. Code Reason f...
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The dough mode and/or turbo mode aren’t working on my Thermomix® TM5
The dough mode and turbo mode will both be deactivated if the temperature is above 60°C / 140°F. If you want to use either of these modes, then you first need to make sure that the contents of the ...
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What if the locking mechanism of the Thermomix® no longer works properly?
In some cases, the locking mechanism that holds the lid of the Thermomix® does not close when the lid is hot. In this instance, you may need service. Please call Customer Service at 888-867-9375.
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What if the scale in a TM5 or TM6 is not working properly? (This could be the scale jumping from 0 to max, the weight fluctuating without additional ingredients, or the weight amount doesn’t seem right.)
In this scenario, place the empty mixing bowl in the cradle of the Thermomix® without the measuring cup. Tare the scale. Check to see if the cup weighs 40 g (1.4 oz (+/- .1oz)) for TM5 and for TM...
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Does Vorwerk® have an international service web page?
Yes. For Thermomix® and other Vorwerk® orders purchased outside of the US, customers can visit this page for information on service in their respective country.
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My Thermomix® mixing bowl has a rainbow-colored shimmer
If you notice rainbow-colored shimmering stains in your mixing bowl, these could be a consequence of using starchy foods and we recommend that you clean it in the following way: Fill the mixing bow...
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How can I update the software on my Thermomix ® TM5?
When Cook-Key ® is attached to Thermomix ® TM5, an automatic check for the latest software is already on your Thermomix ® TM5. If there is a new update available you will get a notification on your...