The Extend Warranty process is handled by our Customer Happiness team and requires your cooperation to ensure a smooth experience.
Step-by-Step Guide
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Contact Us
- Contact us at https://service.thermomix.com/hc/en-us/requests/new
Provide your Extend contract ID (found in your email or shop account at shop.thermomix.com), email address, or another identifying detail.
- Contact us at https://service.thermomix.com/hc/en-us/requests/new
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Answer Adjudication Questions
- Our team will ask about the issue, such as:
- When did your product stop working?
- What caused the failure?
- What happened during the incident?
- Our team will ask about the issue, such as:
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Troubleshooting
- We’ll guide you through troubleshooting steps to resolve the issue, if possible.
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Validate Coverage
- Customer Happiness will ensure your Extend Warranty is active and falls within its Effective and Expiration dates.
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Submit the Claim
- Once validated, we’ll submit the claim to Extend on your behalf.
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Ship Your Product
- Extend will email you a free shipping label.
- You’ll need to package the device yourself and send it back to Thermomix USA.
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Replacement Unit
- After receiving your device, we’ll process a replacement order for you.
- You’ll get an email confirmation when the replacement unit is shipped.
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Optional Extended Warranty
- Your replacement unit includes a 2-year manufacturer warranty.
- You’ll have 120 days to purchase an extended warranty for the new unit, if desired.
Important Notes
- The Extend Warranty is a one-time replacement warranty and becomes inactive after the replacement is issued.
- The replacement unit comes with a 2-year manufacturer service warranty.
If you need further assistance, please contact us at https://service.thermomix.com/hc/en-us/requests/new. Our Customer Happiness agents will get back to you in 1-2 business days.