Service
How can I fix a problem?
Service
How can I fix a problem?
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Why is my Thermomix Mixing Knife is not working?
The blade, called a mixing knife, in the TM5™ and TM6™ is engineered with a safety breakpoint outside the bowl, so the pressure required to break the knife will break the shaft before the blade. T...
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Can I cancel an order?
In most cases, orders cannot be canceled after being placed. If you need additional assistance please call our Customer Happiness team at: (888) 867-9375 from 7am to 7pm (CST) Monday to Friday, and...
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What materials are used to produce the Thermomix® and the Thermomix® accessories? Is everything on the Thermomix food safe?
We ensure that all materials used in the production of the Thermomix® are of the best quality and that all plastics used are on the FDA-approved materials list for food contact. Housi...
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Thermomix® sells mixing bowls in many countries around the world. Does a non US mixing bowl work in the US version of the Thermomix®?
No. An easy check is to look for the voltage indication on the bottom of the mixing bowl. US mixing bowls are engraved with 110, non US bowls are engraved with 220/230.
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Why is my Thermomix® not heating?
Please be aware ingredients of larger quantities, food directly from the fridge, or liquids that are not room temperature, can cool the bowl and therefore slow the heating of the Thermomix®. For t...
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What if the reverse mode, scale, or modes goes on and off at random while cooking with the Thermomix®? Does this mean the Thermomix® is broken and needs to be replaced?
This may happen if the display is wet and/or stained. Stains may or may not be invisible. Dried drops of water are sometimes hard to see but may be causing the unit to react randomly. To solve t...
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What if the lid of the Mixing Bowl leaks?
If the lid of the Mixing Bowl is not keeping liquids in the bowl while mixing food, it is important to make sure the lid is properly seated on the top of the bowl. Sometimes it is helpful to push ...