Service

How can I fix a problem?

• Can I cancel an order?

  In general, once an order has been placed, it is not possible to cancel it. This policy is in place to ensure the smooth processing and fulfillment of orders. If you nee...

• What materials are used to produce the Thermomix® and the Thermomix® accessories? Is everything on the Thermomix food safe?

      We ensure that all materials used in the production of the Thermomix® are of the best quality and that all plastics used are on the FDA-approved materials list for food contact.     Housi...

• Does a non US mixing bowl work in the US version of the Thermomix®?

  It is important to note that only the Mixing Bowl sold either from Thermomix USA or Canada is compatible with the US version of the Thermomix®.  An easy check is to look for the voltage indication ...

• Why is my Thermomix® not heating?

  Reasons to slow the heating of a Thermomix could be ingredients of larger quantities, food directly from the fridge, or liquids that are not room temperature, which can cool the bowl and therefore ...

• What to do if the reverse mode, scale, or modes goes on and off at random while cooking?

  This may happen if the display is wet and/or stained.  Stains may or may not be invisible.  Dried drops of water are sometimes hard to see but may be causing the unit to react randomly.  To resolve...

• What if the lid of the Mixing Bowl leaks?

  If the lid of the Mixing Bowl is not keeping liquids in the bowl while mixing food, it is important to make sure the lid is properly seated on the top of the bowl.  Sometimes it is helpful to push ...