1. Contact Customer Happiness
Contact our Customer Happiness team to confirm that your Thermomix® needs to be sent to our Service Center for assessment. Please provide the following information so we can arrange your repair:
- Whether you need a shipping box (Yes/No)
- Confirmed shipping address
- Order number
- Thermomix® serial number (Learn where to find your serial number)
- A 10–15 second video demonstrating the issue
- Consultant ID, if applicable
- Confirmation of Extended Warranty coverage if your unit is outside the manufacturer's warranty period
2. Prepare Your Thermomix® for Shipment
- If you have the original packaging: We will email you a return label and shipping instructions.
- If you need a shipping box: We will send you packaging with a return label included. You will receive a shipment notification once it ships.
3. Assessment and Diagnosis
- Once your Thermomix® arrives at our Service Center, a Certified Repair Technician will inspect the unit and diagnose the issue.
- Please allow 4–6 business days for assessment after your unit is received at the Service Center. We will contact you with the results and next steps.
4. Assessment Results and Repair Fees
- Warranty-covered repairs: No charge. We will proceed with the repair without sending an invoice.
- Non-warranty repairs: A fee of $179 plus applicable tax may apply, including in cases involving misuse. Fees apply to the base unit only. If payment is required, you will receive an invoice by email, and we will proceed once payment is completed.
5. Repair and Return Shipping
- Once the repair is complete, we will ship your Thermomix® back to you. You will receive a shipping notification with tracking details.
- Estimated Repair Timeline
- Please allow approximately 2–3 weeks for the complete repair process. Timelines may vary depending on your location, shipping transit times, assessment results, and payment processing, if applicable.
For further assistance, please contact our Customer Happiness team. Our team will respond within 1–2 business days. https://service.thermomix.com/hc/en-us/requests/new