Information by Vorwerk® LLC, maker of the Thermomix®
Read all instructions WARNING Not intended for use by children. • The Thermomix® TM5 is a kitchen appliance intended for use at home or in similar environments. Children must not be allowed to play...
Is there a thin plastic cover on the touchscreen of a new TM5?
Yes. New TM5s come with a protective cover that needs to be removed before use. If the cover is not removed, the screen can seem unresponsive.
What accessories are included with a Thermomix®?
Thermomix® comes with a complete set of accessories so you can get cooking right out of the box. This includes: - Cook-key® a wifi enabled the accessory to sync to our Cookidoo® online recipe platf...
Is it easy to clean a Thermomix®?
Cleaning the Thermomix® after cooking is very simple. If there is food residue inside the bowl, pour a little water into the bowl along with a drop or two of detergent, then turn it on at level 10 ...
Can a foreign Cookidoo® account be moved to the US?
Yes. Users will be able to move a foreign Cookidoo® account to the US Cookidoo®. Please contact Customer Service at 1.888.867.9375 and we can assist. You will need your Cookidoo® email and Cook-key...
Can a non US Cook-Key® be used on a US TM5?
Yes. And with this configuration the user can access a non US Cookidoo® account.
Does Cookidoo® work with the TM21 or TM31?
While non US Cookidoo® platforms will also provide recipes for a TM31, the US Cookidoo® will provide recipes only for a TM5.
How do I find over 41,000+ recipes on Cookidoo®?
We are here to help you locate all of the delicious recipes from across the globe! In order to access more recipes on Cookidoo® you must change the countries platform. You will need to create a Coo...
How do I use my Cookidoo® voucher code?
If you are using a voucher code please note these instructions to extend your Cookidoo® membership. You will need to set up a Cookidoo® account first, then follow the below: 1. Go to: https://cooki...
How does the Cookidoo® membership work?
The Cook-Key® comes with a 6 month membership of Cookidoo®. Cookidoo® can be accessed by any device that has access to the internet. Users create a Cookidoo® account and login to access to all the...
- Safeguard Video
- Safety tips and getting the most out of your TM5
My TM5 accessories became discolored after cooking, will this affect my meals?
Some colored ingredients like curry, carrots, tomatoes etc. may cause stains on plastic. The specific surface texture of the parts means that this is often unavoidable. This will not affect your me...
- Where can I find the TM5 User Manual?
What are the rotations per minute for the TM5?
TM5 Rotations per minute: Wooden Spoon: 40 Speed 1 100 Speed 2 200 Speed 3 500 Speed 4 1100 Speed 5 2000 Speed 6 3100 Speed 7 4400 Speed 8 5800 Speed 9 7600 Speed 10 10.200 Turbo 10.700
Can I also bake in the Thermomix® TM5?
Although the Thermomix® TM5 isn’t an oven and doesn’t have a baking function, it still provides a quick and easy way to prepare a wide variety of different doughs ready for you to bake afterwards i...
What if the locking mechanism of the TM5 no longer works properly?
In some cases, the locking mechanism that holds the lid of the TM5 does not close when the lid is hot. In this instance, it is necessary to replace the lid; call Service at 888-867-9375. However, ...
What is the Vorwerk-Thermomix® Toll free number?
The toll-free line for Customer Service is 888-867-9375. Agents are available Mon-Fri 7am-7pm, Saturdays 7-3:30pm Pacific Time. We have agents available in English and Spanish. If you speak other ...
What if the scale in a TM5 is not working properly? (This could be the scale jumping from 0 to max, the weight fluctuating without additional ingredients, or the weight amount doesn’t seem right.)
In this scenario, place the empty mixing bowl in the cradle of the TM5 without the measuring cup. Tare the scale. Check to see if the cup weighs 40 g (1.4 oz). If not, turn off and unplug the TM...
Is it possible the TM5 could have trouble heating food if it is overloaded with a lot of ingredients or frozen ingredients?
Yes. Colder and larger quantities of food may require more time to heat.
What if the Thermomix® switches off unexpectedly?
This error may be due to a defective recipe chip/Cook-key®. In this situation a quick test is needed: remove the chip/key and use the TM5 without either/or attached. If the TM5 works without a ch...
Does Vorwerk® have an international service web page?
Yes. For Thermomix® and other Vorwerk® orders purchased outside of the US, customers can visit this page for information on service in their respective country.
Is the Thermomix® a good investment?
Thermomix® users around the world experience the benefits of cooking from scratch every day. With a little planning owners can make fewer trips to the supermarket, buy fewer take-out meals, and exp...
Is it easy to cook with Thermomix®?
Yes! The Thermomix® has three cooking options: guided, automatic, and manual. All users are sure to find the right option to help them with their specific needs. Additionally, the Thermomix® has a...
What are the steps to buy a Thermomix®?
The Thermomix® TM5 is sold through a network of passionate Thermomix® owners called Consultants. It is important for potential owners to see the Thermomix® in action before buying their own Thermom...
Does Vorwerk®offer any financing options for purchases?
Vorwerk® does not offer to finance directly to customers. However, customers can choose the PayPal option for purchases and depending on the customer’s account with PayPal, there may be financing ...
What is the Contact Info for Bread Financing?
Bread Financing Website phone: 844.992.7323 option 1 Email: support@Getbread.com
Can I update my address information after my order has been placed?
In most cases, orders cannot be modified after being placed. Please call Customer Service during business hours at 888-867-9375, Monday through Friday 7am-7pm PST Saturday 7am-3:30pm PST. If the ...