Service

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• Can I Purchase A New Thermomix Care Powered By Extend When The Protection Plan On My TM6™ Expires?

    No, it is not possible to acquire more than one protection plan for a single TM6™ unit. Each individual TM6™ unit is eligible to be covered by only one protection plan at any given time. If you ...

• How Long Will Thermomix Care Powered By Extend Cover My TM6™? How Will I Know When It Will Expires?

    The protection plan will last for either 1yr, 2yrs or 3yrs from the date the TM6™ manufacturer's warranty expires, depending on the protection plan term you purchased. Following the purchase of t...

• Will Thermomix Care Powered By Extend Cover The Repair Costs During The Manufaturer’s Limited Warranty?

    No. The protection plan goes into effect the day after the Manufacturer’s Limited Warranty expires.

• What happens to Thermomix Care (Powered by Extend) once my claim is accepted and I receive a replacement TM6™?

  The protection plan offers a 1-time replacement of your TM6™ unit. Coverage for your replacement product will require the purchase of a new protection plan. In any case, your replacement TM6™ unit ...

• What Are The Benefits Of Thermomix Care Powered By Extend?

  The protection plan provides peace of mind and financial protection should there be product failure after the Manufacturer’s Limited Warranty expires. The protection plan offers a 1-time replacemen...

• Can I buy Thermomix Care (Powered by Extend) after the manufacturer’s limited warranty has expired?

  No. Your TM6™ must still be covered under the Manufacturer’s Limited Warranty to be eligible to purchase the protection plan. If you purchased a TM6™ after 6/23/2021, you are eligible to purchase t...

• Can I Purchase Thermomix Care Powered By Extend For My TM5?

    Thermomix Care Powered By Extend is only available for the TM6™.

• What Is Thermomix Care Powered By Extend? What Does It Cover? How Can I Purchase One?

    Thermomix USA has partnered with Extend, a leader in the extended warranty business, to offer customers the opportunity to protect their TM6™ after their Manufacturer’s Limited Warranty expires. ...

• There are stains in my Thermomix ® mixing bowl

  All Vorwerk products meet exceptionally high quality standards, and the Thermomix ® is made of premium stainless steel that is very resistant to discoloration resulting from oxidation. It is very u...

• How do I care for my Rockstar (stoneware)?

  To take care of your stonewares (Paul Pizza Stone, Ben, Betty and Anna), please find the multi-language instructions here:  

• I purchased a Hestan Cue through shop.thermomix.com and I need product support.

  You can find troubleshooting support here: https://support.hestancue.com/en/support/solutions/19000103175

• TM6 User Manual

  Download your TM6 User Manual here

• When do I need to replace my mixing knife?

  The Mixing Knife will wear out over time if the Thermomix® TM6 is regularly used for chopping hard food. The table below shows recommended intervals for replacing the mixing knife. You can order a...

• How can I adjust the Contrast, Brightness, Volume, and Notification Sounds on My TM6™?

  You can change the language, country, ringtone and display on your TM6. To change your settings, go to the following menu options under the Main Menu > SETTINGS. SETTING THE LANGUAGE:Select Main Me...

• How to clean the Mixing Knife and Mixing Bowl thoroughly?

  To thoroughly clean the Mixing Knife and Mixing Bowl: Remove the Mixing Knife. Hold the mixing bowl with the opening points facing upwards. Turn the mixing bowl base 30 degrees counter-clockwise a...

• I am an active duty service member and live at an APO address. How can you fix my Thermomix®?

  We are able to support any customers who currently reside at an APO address. Please contact our Customer Service team and we will guide you through the process.

• I need to transfer the warranty of a Thermomix® unit. How can I process this request?

  To transfer the warranty of a Thermomix, please contact Customer Happiness team at https://service.thermomix.com/hc/en-us/requests/new. Please have the serial number of the unit as well as the orig...

• Can I receive expedited shipping for my repair?

  Expedited shipping is not offered for Thermomix® repairs at this time.

• How does the repair process work and how long does it take?

  This is how the repair process works -  After contacting our Customer Happiness team and confirming that your Thermomix® will need to be sent to our facility for assessment, we will organize the s...

• How do I know if my unit can be repaired in the US.?

  Any UL-certified Thermomix® TM5® or TM6™ originally sold in the U.S., Canada, or Mexico (TM6 only) can be repaired in our U.S. repair facility. An easy way to confirm is to look at the bottom of yo...

• I purchased my Thermomix® in the USA, but now live in another country. How can I send my unit in for repair?

  Our repair policy shipping only covers those currently residing in the United States (that is continental US, Alaska, and Hawaii). Please contact the local Thermomix® customer service team in the c...

• Does Thermomix® offer an extended warranty for my unit?

  We offer the Thermomix Care Protection Plan that can be found Here 

• What if the Thermomix® TM5 switches off unexpectedly?

  The Thermomix® TM5 may switch off unexpectedly due to a malfunctioning recipe chip/Cook-key®.  In this situation a quick test is needed: remove the chip/key and use the TM5 without either/or attach...

• My Thermomix® TM5 is showing a system message. What does this mean?

  System messages occasionally appear on the display of the Thermomix ® TM5. This does not mean that your appliance is faulty. These are usually recommendations for action which you can recognize in ...

• The dough mode and/or turbo mode aren’t working on my Thermomix® TM5/TM6.

  The dough mode and turbo mode will both be deactivated if the temperature is above 60°C / 140°F. If you want to use either of these modes, you first need to make sure that the contents of the bowl ...

• What if the scale in a TM5 or TM6 is not working properly?

  What should you do if the scale in a TM5 or TM6 is not working properly: This could be the scale jumping from 0 to max, the weight fluctuating without additional ingredients, or the weight amount d...

• Does Vorwerk® have an international service web page?

  Yes.  For Thermomix® and other Vorwerk® orders purchased outside of the US, customers can visit this page for information on service in their respective country.

• My Thermomix® mixing bowl has a rainbow-colored shimmer

  If you notice rainbow-colored shimmering stains in your mixing bowl, these could be a consequence of using starchy foods and we recommend that you clean it in the following way: Fill the mixing bo...

• How can I update the software on my Thermomix ® TM5?

  To update the software on the Thermomix TM5, a Cook-Key® is needed. When Cook-Key® is attached to Thermomix ® TM5, an automatic check for the latest software is already on your Thermomix ® TM5. If ...

• Why is my Thermomix Mixing Knife is not working?

  The blade, called a mixing knife, in the TM5™ and TM6™ is engineered with a safety breakpoint outside the bowl, so the pressure required to break the knife will break the shaft before the blade.  T...