What If My Email Address Has Changed? What If I Do Not Have Access To The Eshop? If you need to update your contact information and/or have no access to the eShop, please contact our Customer Service directly at firstname.lastname@example.org or 888-867-9375. Related articles Where Do I Find My Thermomix Care Powered By Extend Contract Id? Can I change or switch off the Thermomix® TM5 warning tone? Can I take apart my Mixing Bowl? I need to transfer the warranty of a Thermomix® unit. How can I process this request? How does the Cookidoo® membership work?