I purchased a Hestan Cue through shop.thermomix.com and I need product support. You can find troubleshooting support here: https://support.hestancue.com/en/support/solutions/19000103175 Related articles TM6 User Manual What is the return policy? Can I take apart my Mixing Bowl? How do I know if my unit can be repaired in the US.? How do I care for my Rockstar?