What is Hestan Cue? You can find more information including troubleshooting by visiting their FAQ here: https://support.hestancue.com/en/support/solutions Related articles Black Measuring Cup [compatible with the Thermomix® TM6™ and TM5] COVID-19 Shipping Updates How will I know my TM6® has been shipped? What are your shipping times? Can I use WiFi in hotels or campsites with my Thermomix ® appliance? How much does the TM6™ cost?