What is Hestan Cue? You can find more information including troubleshooting by visiting their FAQ here: https://support.hestancue.com/en/support/solutions Related articles Black Measuring Cup [compatible with the Thermomix® TM6™ and TM5] How will I know my TM6® has been shipped? What are your shipping times? How much does the TM6™ cost? How to Organize Recipes What is the trade-in value of the US TM5® if a customer wants the TM6™?