Can I receive expedited shipping for my repair? Expedited shipping is not offered for Thermomix® repairs at this time. Related articles What if the scale in a TM5 is not working properly? (This could be the scale jumping from 0 to max, the weight fluctuating without additional ingredients, or the weight amount doesn’t seem right.) How does the repair process work? How long does the repair process take? I purchased my Thermomix® in the USA, but now live in another country. How can I send my unit in for repair? What is the Trade-In Program?