Unfortunately, we are unable to change or modify a payment once the order has been placed. To cancel an order please contact Customer Service during business hours at 888-867-9375, Monday through Friday, 8 - 6 PST.
- If the order has been shipped, but not delivered, you can choose to "refuse" the items upon delivery by UPS. Then, contact Thermomix Customer Service to notify us of your decision to return.
- Your items will then be returned to us. Upon arrival at our facility, we will process a refund for the amount of the items returned.
- If the order has already been delivered, contact Customer Service and request to initiate an order return.