Sometimes, your Thermomix® TM6 may display system messages ranging from C400 to C699. If you encounter one of these messages, you can find instructions on how to address it by referring to the message displayed on your Thermomix® screen in this article.
Please identify the code on your Thermomix® TM6 and find it in the list down below.
If you need further assistance, please contact us at https://service.thermomix.com/hc/en-us/requests/new. Our Customer Happiness agents will get back to you in 1-2 business days.
C400
| Message | Advice |
|
C400 #N/A |
Update your software following the standard procedure. This error should not occur once you performed the latest software update. If the error continues for more than a day after the software has been updated please contact Customer Happiness. |
C401
| Message | Advice |
|
C401 #N/A |
Update your software following the standard procedure. This error should not occur once you performed the latest software update. If the error continues for more than a day after the software has been updated please contact Customer Happiness. |
C402
| Message | Advice |
|
C402 #N/A |
Update your software following the standard procedure. This error should not occur once you performed the latest software update. If the error continues for more than a day after the software has been updated please contact Customer Happiness. |
C403
| Message | Advice |
|
C403 #N/A |
Update your software following the standard procedure. This error should not occur once you performed the latest software update. If the error continues for more than a day after the software has been updated please contact Customer Happiness. |
C505
| Message | Advice |
|
C505 An internal problem occurred. Please restart your Thermomix® and repeat the setup steps. |
Please restart your Thermomix TM6. If the error persists, please contact Customer Happiness. |
C506
| Message | Advice |
|
C506 An internal problem occurred. Please restart your Thermomix® and repeat the setup steps. |
Please restart your Thermomix TM6. If the error persists, please contact Customer Happiness. |
C513
| Message | Advice |
|
C513 An internal problem occurred. Please restart your Thermomix® and repeat the setup steps. |
Please update software. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness. |
C514
| Message | Advice |
|
C514 An internal problem occurred. Please restart your Thermomix® and repeat the setup steps. |
Please update software. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness. |
C515
| Message | Advice |
|
C515 An internal problem occurred. Please restart your Thermomix® and repeat the setup steps. |
Please update software. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness. |
C519
| Message | Advice |
|
C519 Thermomix® switches off. Please confirm and restart. |
Please update software. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness. |
C526
| Message | Advice |
|
C526 Recipe can not be opened. |
Please update software. Logout your Cookidoo account and login again. If it doesn't work, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness. |
C528
| Message | Advice |
|
C528 An internal problem occurred. The list will be reset to default. |
Please update software. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness. |
C532
| Message | Advice |
|
C532 A newer software version of your Thermomix® is required for this recipe. Please install the latest software. |
Please update software. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness. |
C533
| Message | Advice |
|
C533 A newer software version of your Thermomix® is required for this recipe. Please install the latest software. |
Please update software. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness. |
C534
| Message | Advice |
|
C534 A newer software version of your Thermomix® is required for this recipe. Please install the latest software. |
Please update software. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness. |
C535
| Message | Advice |
|
C535 A newer software version of your Thermomix® is required for this recipe. Please install the latest software. |
Please update software. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness. |
C536
| Message | Advice |
|
C536 A newer software version of your Thermomix® is required for this recipe. Please install the latest software. |
Please update software. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness. |
C544
| Message | Advice |
|
C544 Recipe can not be opened. |
Please update software. Logout your Cookidoo account and login again. If it doesn't work, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness. |
C558
| Message | Advice |
|
C558 #N/A |
Please update software. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness. |
C564
| Message | Advice |
|
C564 Could not access internal data. Please restart your Thermomix® |
Please update software. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness. |
C566
| Message | Advice |
|
C566 Could not access internal data. Please restart your Thermomix® |
Please update software. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness. |
C568
| Message | Advice |
|
C568 #N/A |
Please update software. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness. |
C570
| Message | Advice |
|
C570 #N/A |
Please update software. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness. |
C571
| Message | Advice |
|
C571 #N/A |
Please update software. Logout your Cookidoo account and login again. If it doesn't work, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness. |
C572
| Message | Advice |
|
C572 Connection to Cookidoo® failed |
Please check you entered the correct password by ticking "display your password". |
C573
| Message | Advice |
|
C573 Authentication was denied by the server. Please contact support. |
Please check you entered the correct password by ticking "display your password". |
C578
| Message | Advice |
|
C578 Your Cookidoo® account is not activated. Please login to your account. |
Please log out of Cookidoo. Restart your device. Log in again in Cookidoo. If the error persists, contact Customer Happiness. |
C582
| Message | Advice |
|
C582 #N/A |
Due to connection error it may not be immediately resolved. Please try in a few hours prior to connecting again. Update the software once it is connected. If the error persists, contact Customer Happiness. |
C584
| Message | Advice |
|
C584 Cookidoo® connection could not be established. |
Please try to update software later. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness. |
C587
| Message | Advice |
|
C587 Cookidoo® connection could not be established. |
Please try to update software later. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness. |
C601
| Message | Advice |
|
C601 #NV (Hardware problem detected. Please restart your Thermomix® and contact Customer Support if the problem reoccurs.) |
Please restart your Thermomix TM6 and then perform a factory reset. If the error persists, please contact Customer Happiness. |
C602
| Message | Advice |
|
C602 Hardware problem detected. Please restart your Thermomix® and contact Customer Care if the problem reoccurs. |
Restart your Thermomix TM6® then update software. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness. |
C619
| Message | Advice |
|
C619 #N/A |
Due to connection error it may not be immediately resolved. Please try in a few hours prior to connecting again. Update the software once it is connected. If the error persists, contact Customer Happiness. |
C622
| Message | Advice |
|
C622 There is no connection configured yet. Do you want to configure now? |
Please connect your Thermomix TM6 to wifi under Menu > Settings. If the error persists, contact Customer Happiness. |
C624
| Message | Advice |
|
C624 Online connection, in order to enable search for software updates and Cookidoo® login, could not be established. |
1. Click "Forget Network" on the unit under your WIFI, then restart the unit and try to connect again. |
C625
| Message | Advice |
|
C625 Cookidoo® connection could not be established. |
Please check that your Internet connection is working or if other users overload the traffic. If the WiFi connection is unstable, please move your Thermomix TM6® closer to the router. Check if a new software update is available and perform it. If the error persists, contact Customer Happiness. |
C630
| Message | Advice |
|
C630 Thermomix® switches off. Please confirm and restart. |
Due to connection error it may not be immediately resolved. Please try in a few hours prior to connecting again. Update the software once it is connected. If the error persists, contact Customer Happiness. |
C631
| Message | Advice |
|
C631 Software update check failed. |
Please try to update software later. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness. |
C632
| Message | Advice |
|
C632 Software update check failed. |
Please update software and check your internet connection. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness. |
C633
| Message | Advice |
|
C633 #N/A |
Please update software. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness. |
C635
| Message | Advice |
|
C635 Download of software update was interrupted. Please restart your Thermomix® to try again. |
Please try to update software later and check your internet connection. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness. |
C636
| Message | Advice |
|
C636 Software update check failed. |
Due to connection error it may not be immediately resolved. Please try in a few hours prior to connecting again. Update the software once it is connected. If the error persists, contact Customer Happiness. |
C637
| Message | Advice |
|
C637 Software download failed - could not connect to server |
1. Click "Forget Network" on the unit under your WIFI, then restart the unit and try to connect again. |
C638
| Message | Advice |
|
C638 Software download failed - connection was interrupted |
1. Click on "Wifi" under Settings, scroll down to bottom and click on "Change Frequency". Select "2.4GHz" |
C639
| Message | Advice |
|
C639 Software download failed |
Please perform a factory reset (Menu > Settings) then update the software again. If the error persists, contact Customer Happiness. |
C640
| Message | Advice |
|
C640 #N/A |
Due to connection error it may not be immediately resolved. Please try in a few hours prior to connecting again. Update the software once it is connected. If the error persists, contact Customer Happiness. |
C641
| Message | Advice |
|
C641 #N/A |
Due to connection error it may not be immediately resolved. Please try in a few hours prior to connecting again. Update the software once it is connected. If the error persists, contact Customer Happiness. |
C642
| Message | Advice |
|
C642 #N/A |
Due to connection error it may not be immediately resolved. Please try in a few hours prior to connecting again. Update the software once it is connected. If the error persists, contact Customer Happiness. |
C643
| Message | Advice |
|
C643 #N/A |
Due to connection error it may not be immediately resolved. Please try in a few hours prior to connecting again. Update the software once it is connected. If the error persists, contact Customer Happiness. |
C644
| Message | Advice |
|
C644 #N/A |
Due to connection error it may not be immediately resolved. Please try in a few hours prior to connecting again. Update the software once it is connected. If the error persists, contact Customer Happiness. |
C645
| Message | Advice |
|
C645 #N/A |
Due to connection error it may not be immediately resolved. Please try in a few hours prior to connecting again. Update the software once it is connected. If the error persists, contact Customer Happiness. |
C646
| Message | Advice |
|
C646 #N/A |
Due to connection error it may not be immediately resolved. Please try in a few hours prior to connecting again. Update the software once it is connected. If the error persists, contact Customer Happiness. |
C650
| Message | Advice |
|
C650 Incorrect email or password |
Please check you entered the correct password by ticking "display your password". |
C651
| Message | Advice |
|
C651 Thermomix® activation failed |
Please reset the device and download the latest software version. Try again. If it doesn’t resolve please contact Customer Happiness. |
C652
| Message | Advice |
|
C652 Connection failed |
Please try to update software later. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). During setup, select "English (USA)" under language and "USA" under Country/Region. You could change to your preferred language after setup. If the error persists, contact Customer Happiness. |
C653
| Message | Advice |
|
C653 Thermomix® switches off. Please confirm and restart. |
Please confirm and restart the machine. |
C654
| Message | Advice |
|
C654 Connection failed |
Due to connection error it may not be immediately resolved. Please try in a few hours prior to connecting again. Update the software once it is connected. If the error persists, contact Customer Happiness. |
C655
| Message | Advice |
|
C655 Device has been disconnected |
Please update software. Logout your Cookidoo account and login again. If it doesn't work, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness. |
C656
| Message | Advice |
|
C656 Connection failed |
Please update software. Logout your Cookidoo account and login again. If it doesn't work, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness. |
C657
| Message | Advice |
|
C657 Device has been disconnected |
Please update software. Logout your Cookidoo account and login again. If it doesn't work, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness. |
C658
| Message | Advice |
|
C658 #NV (Connection failed) |
Please try to update software later and check your internet connection. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness. |
C660
| Message | Advice |
|
C660 No connection to Cookidoo® |
Please log in on Cookidoo. Try again. If the error persists, contact Customer Happiness. |
C661
| Message | Advice |
|
C661 Maximum number of Thermomix® |
Please make sure you did not exceed the maximum amount of devices (5) connected to your account. Try again. If the error persists, contact Customer Happiness. |
C662
| Message | Advice |
|
C662 Thermomix® already linked |
Please make sure your Thermomix TM6® is not already linked to another account. Please search for an update. Delete the current Cookidoo account from your Thermomix TM6® ONLY when it is online and connected to Cookidoo. Refresh this account on the web so that Thermomix TM6® serial number is no longer visible on Cookidoo. Then try again. If the error persists, contact Customer Happiness. |
C663
| Message | Advice |
|
C663 Cookidoo® connection could not be established. |
Please try to update software later and check your internet connection. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness. |
C664
| Message | Advice |
|
C664 Connection failed |
Please try to update software later and check your internet connection. If your Thermomix TM6 is already updated, perform a factory reset (Menu > Settings). If the error persists, contact Customer Happiness. |
C665
| Message | Advice |
|
C665 Unfortunately, your customer data is not available in this region. Please choose the same country in the settings of your Thermomix® as your Cookidoo® account is registered or create a new account for your new country of residence. |
Your Cookidoo profile is linked to a country outside the selected region you are on, for this reason you cannot log in to this Cookidoo® portal. Please contact Customer Happiness to change your Cookidoo® home market to Canada. Please provide the email address you use to log in to Cookidoo® and your current billing address. |
C667
| Message | Advice |
|
C667 Please check your data carefully and try again. If you have trouble remembering your username and password visit Cookidoo® for further help. |
Please check you entered the correct username and password by ticking "display your password". |