Sometimes your Thermomix® TM6 needs to communicate something to you. In the following article, you will be able to find what to do if you do not understand the message appearing on your Thermomix® screen. If you need additional assistance please call our Customer Happiness team at: (888) 867-9375 from 7am to 7pm (CST) Monday to Friday, and Saturday's 8am to 5:30pm (CST). Or email them at service@thermomix.us
Please identify the code on your Thermomix® TM6 and find it in the list down below.
C300
| Message | Advice |
|
C300 Thermomix® is recovering. Please wait. |
Update your software following the standard procedure. This error should not occur once you performed the latest software update. If the error continues for more than a day after the software has been updated please contact Customer Happiness. |
C301
| Message | Advice |
|
C301 Thermomix® is recovering. Please wait. |
Update your software following the standard procedure. This error should not occur once you performed the latest software update. If the error continues for more than a day after the software has been updated please contact Customer Happiness. |
C302
| Message | Advice |
|
C302 Thermomix® is recovering. Please wait. |
Update your software following the standard procedure. This error should not occur once you performed the latest software update. If the error continues for more than a day after the software has been updated please contact Customer Happiness. |
C303
| Message | Advice |
|
C303 Thermomix® is recovering. Please wait. |
Update your software following the standard procedure. This error should not occur once you performed the latest software update. If the error continues for more than a day after the software has been updated please contact Customer Happiness. |
C304
| Message | Advice |
|
C304 Thermomix® is recovering. Please wait. |
Update your software following the standard procedure. This error should not occur once you performed the latest software update. If the error continues for more than a day after the software has been updated please contact Customer Happiness. |
C305
| Message | Advice |
|
C305 Thermomix® is recovering. Please wait. |
Update your software following the standard procedure. This error should not occur once you performed the latest software update. If the error continues for more than a day after the software has been updated please contact Customer Happiness. |
C306
| Message | Advice |
|
C306 Thermomix® is recovering. Please wait. |
Update your software following the standard procedure. This error should not occur once you performed the latest software update. If the error continues for more than a day after the software has been updated please contact Customer Happiness. |
C307
| Message | Advice |
|
C307 Thermomix® is recovering. Please wait. |
Update your software following the standard procedure. This error should not occur once you performed the latest software update. If the error continues for more than a day after the software has been updated please contact Customer Happiness. |
C335
| Message | Advice |
|
C335 Thermomix® is recovering. Please wait. |
Probably the ingredients are too tough to process in Turbo mode. Please remove some of the ingredients and disperse them manually. |
C336
| Message | Advice |
|
C336 This mode will be available as soon as the bowl temperature has dropped below 60°C |
Probably the ingredients are too hot to be processed in Turbo mode and the engine heated. Please allow your Thermomix TM6® to cool down. |
C340
| Message | Advice |
|
C340 Thermomix® is recovering. Please wait. |
Perform a Factory Reset (menu > Settings > Factory Reset). If issue persists, please contact Customer Happiness |
C341
| Message | Advice |
|
C341 Thermomix® is recovering. Please wait. |
Perform a Factory Reset (menu > Settings > Factory Reset). If issue persists, please contact Customer Happiness |
C370
| Message | Advice |
|
C370 Thermomix® is recovering. Please wait. |
Perform a Factory Reset (menu > Settings > Factory Reset). If issue persists, please contact Customer Happiness |
C371
| Message | Advice |
|
C371 Thermomix® is recovering. Please wait. |
Perform a Factory Reset (menu > Settings > Factory Reset). If issue persists, please contact Customer Happiness |
C372
| Message | Advice |
|
C372 Thermomix® is recovering. Please wait. |
Perform a Factory Reset (menu > Settings > Factory Reset). If issue persists, please contact Customer Happiness |
C373
| Message | Advice |
|
C373 Thermomix® is recovering. Please wait. |
Perform a Factory Reset (menu > Settings > Factory Reset). If issue persists, please contact Customer Happiness |
C374
| Message | Advice |
|
C374 Thermomix® is recovering. Please wait. |
If your unit voltage is UL listed i.e. 110v (you could refer to the label on the base), please replace the Mixing Bowl. If error persists, please contact Customer Happiness |
C377
| Message | Advice |
|
C377 Thermomix® is recovering. Please wait. |
Perform a Factory Reset (menu > Settings > Factory Reset). If issue persists, please contact Customer Happiness |
C378
| Message | Advice |
|
C378 Thermomix® is recovering. Please wait. |
Perform a Factory Reset (menu > Settings > Factory Reset). If issue persists, please contact Customer Happiness |
C379
| Message | Advice |
|
C379 Thermomix® is recovering. Please wait. |
Perform a Factory Reset (menu > Settings > Factory Reset). If issue persists, please contact Customer Happiness |
C380
| Message | Advice |
|
C380 Thermomix® is recovering. Please wait. |
Perform a Factory Reset (menu > Settings > Factory Reset). If issue persists, please contact Customer Happiness |
C381
| Message | Advice |
|
C381 Not compatible bowl inserted. The TM6 bowl inserted supports a different voltage range than your Thermomix®. |
Make sure you use the right Mixing Bowl with the right Thermomix. The bowl for the Thermomix TM5 does not work in the Thermomix TM6 and vice versa. Ensure the bowl is designed for the voltage in your country. It is shown on the bottom of the bowl when removing the mixing bowl base. If everything is according to instructions and the error persists, please contact Customer Happiness. |
C382
| Message | Advice |
|
C382 Thermomix® is recovering. Please wait. |
Check if you can reproduce the issue when no other appliance (such as dishwasher, washing machine, or other "big" devices) are running in the house. If C382 does not pop up again, it means that the power supply is not able to support all devices running at one, please try another outlet. if C382 pops up again, please contact Customer Happiness |
C385
| Message | Advice |
|
C385 Thermomix® is recovering. Please wait. |
Perform a Factory Reset (menu > Settings > Factory Reset). If issue persists, please contact Customer Happiness |
C386
| Message | Advice |
|
C386 Thermomix® is recovering. Please wait. |
Perform a Factory Reset (menu > Settings > Factory Reset). If issue persists, please contact Customer Happiness |
C387
| Message | Advice |
|
C387 Wrong bowl inserted. Please check and insert TM6 bowl. |
Make sure you use the right Mixing Bowl with the right Thermomix. The Mixing Bowl for the Thermomix TM5 does not work in the Thermomix TM6 and vice versa. Ensure the Mixing Bowl is designed for the voltage in your country. It is shown on the bottom of the Mixing Bowl when removing the Mixing Bowl base. If everything is according to instructions and the error persists, please contact Customer Happiness. |
C388
| Message | Advice |
|
C388 Thermomix® is recovering. Please wait. |
Perform a Factory Reset (menu > Settings > Factory Reset). If issue persists, please contact Customer Happiness |
C389
| Message | Advice |
|
C389 Hardware error detected. Your Thermomix® will restart. If the error continues, please contact Customer Support. |
Perform a Factory Reset (menu > Settings > Factory Reset). If issue persists, please contact Customer Happiness |
C390
| Message | Advice |
|
C390 Hardware error detected. Your Thermomix® will restart. If the error continues, please contact Customer Support. |
Perform a Factory Reset (menu > Settings > Factory Reset). If issue persists, please contact Customer Happiness |