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What if a TM5 does not heat food quickly or at all?

There are some simple tests that can be done to check the heating function of a Thermomix.

Test 1: Place an empty mixing bowl in the TM5, set the Thermomix to 2 min / 250°F / Speed 1.  If the temperature is not reached, it is likely the heating mechanism is defective; call Service at 866-867-9375 for next steps.  If the temperature is reached continue to:

Test 2: fill the mixing bowl with 1 liter (or approximately 35 ounces) of water and set the TM5 to 8 min / 212°F / speed 1.  If the temperature is not reached, it is likely the heating mechanism is defective; call Service at 866-867-9375 for next steps. 

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