What if the scale in a TM5 or TM6 is not working properly? (This could be the scale jumping from 0 to max, the weight fluctuating without additional ingredients, or the weight amount doesn’t seem right.)

In this scenario, place the empty mixing bowl in the cradle of the Thermomix® without the measuring cup.  Tare the scale.  Check to see if the cup weighs 40 g (1.4 oz (+/- .1oz)) for TM5 and for TM6 90 g (3.2 oz).  If not, turn off and unplug the Thermomix® and do the following:

• Clean the feet of the Thermomix® by tilting the Thermomix® side to side, cleaning 2 feet at a time. Use a warm soapy towel to gently clean any debris from the feet. 
• Make sure the Thermomix® is on an even, solid surface.
• Make sure the power cord is not kinked, stretched or strained.
• Make sure that nothing is touching the Thermomix®; if anything, like a cookbook or bag of ingredients, leans against the Thermomix®, it will influence the scales and cause them to not work correctly.

If the scale still does not seem to be working correctly, call Service at 888-867-9375 for next steps.

Only a Certified Repair technician can perform repairs on your Thermomix, if any other repair service does attempt to repair this may result in a void of the warranty and/or additional repair fees.