Does Vorwerk® have an international service web page? Yes. For Thermomix® and other Vorwerk® orders purchased outside of the US, customers can visit this page for information on service in their respective country. Related articles What if the scale in a TM5 or TM6 is not working properly? (This could be the scale jumping from 0 to max, the weight fluctuating without additional ingredients, or the weight amount doesn’t seem right.) How do I know if my unit can be repaired in the US.? What is the Trade-In Program? I need to transfer the warranty of a Thermomix® unit. How can I process this request? I purchased my Thermomix® in the USA, but now live in another country. How can I send my unit in for repair?