You can see your membership status on the Cookidoo Website, Cookidoo App and on your Thermomix® TM6. Membership status will say either Active, Trial or Expired. Active means that the account was paid and is within the membership paid for. Trial means that you have either just signed in on a 30-day trial, or you have added a device, or voucher and are within that trial membership. Expired means that there is payment needed.
To see your Cookidoo® Membership status on the App, log into your app on your mobile device and click on the chef hat (or your profile picture if you have one) in the upper right-hand corner. Once you do this you can click on membership and it will give you the status of your membership (please note you can not update billing, add a voucher or pay the subscription on the app itself).
If you need further assistance, please contact us at https://service.thermomix.com/hc/en-us/requests/new. Our Customer Happiness agents will get back to you in 1-2 business days.