You can see your membership status on the Website, App and on your Thermomix®. Membership status will say either Active, Trial or Expired. Active means that the account was paid and is within the membership paid for. Trial means that you have either just signed in on a 30 day trial, or you have added a device, voucher and are within that trial membership. Expired means that there is payment needed.
To see your Cookidoo® Membership status on the App, log into your app on your mobile device and click on the chef hat in the upper right hand corner. Once you do this you can click on membership and it will give you the status of your members (please note you can not update billing, add a voucher or pay on the app itself).
To see your Cookidoo® Membership status on your Thermomix, go to your Thermomix and select Menu from there: Menu>Settings>Cookidoo® Account. You will be able to see the expiration date of your Cookidoo® Membership here. (Please note you will not be able to update your membership here but will be able to on the website).
You will also be sent email reminders to let you know that your Cookidoo® Membership is about to expire. These emails are sent 30 days prior to your Membership expiring. Please note the date on these emails will follow the following template DD/MM/YYYY.
If you need additional assistance please call our Customer Happiness team at: (888) 867-9375 from 6am to 6pm (PST) Monday to Friday, and 7am to 3:30pm (PST). Or email them at email@example.com