The Cookidoo® recipe portal and the Thermomix Online Shop are separate platforms. You need to sign in to each one separately, even though you can use the same login details for both.
Please remember that the Cookidoo® recipe portal : https://cookidoo.thermomix.com/foundation/en-US
and the Thermomix Online Shop: https://shop.thermomix.com/ are all different platforms and you need to sign in to each of them separately.
However, you can use the same login details for all of them.
If you need further assistance, please contact us at https://service.thermomix.com/hc/en-us/requests/new. Our Customer Happiness agents will get back to you in 1-2 business days.