Fix 1:
- Turn on the TM6.
- If you are greeted with a screen that says an update is available, please accept the update.
- Once it updates – and you are connected to WiFi - try logging into Cookidoo.
- The button should not be grayed out and you should be able to log in successfully!
Fix 2:
- If you do not see a screen that says an update is available, navigate to the Settings screen, then Thermomix Version and Update.
- Please tap the Search for Updates button. Accept the update if one appears
- If it doesn’t appear, long-press the silver selector button to turn the TM6 off. Then long-press to turn back on.
- After your unit is turned on please wait 2 mins then, repeat steps 1-2
- Once it updates – and you are connected to WiFi - try logging into Cookidoo.
- The button should not be grayed out and you should be able to log in successfully!
If you need further assistance, please contact us at https://service.thermomix.com/hc/en-us/requests/new. Our Customer Happiness agents will get back to you in 1-2 business days.