The 3-month free trial is available only for new Cookidoo users. If you have already paid for a subscription through the Apple Store or the Cookidoo official website, the 3-month free trial will not apply.
So, please remember to activate the 3 months free trial when you receive your new Thermomix® TM7®, if you haven't subscribed before. For instructions on how to activate the free trial, please see How to activate your 3 month membership trial.
If you need further assistance, please contact us at https://service.thermomix.com/hc/en-us/requests/new. Our Customer Happiness agents will get back to you in 1-2 business days.