If you bought an Apple subscription and have recently bought a new Thermomix® TM6® or Cook Key®, the 3-month free trial will be available after the Apple subscription ends. To activate the subscription the user must reconnect the TM6® or Cook-key® to their account under "My Device". On the Cookidoo® App this would be done by clicking on your profile> my devices> unlink device>confirm unlinking> add the device back.
If you need further assistance, please contact us at https://service.thermomix.com/hc/en-us/requests/new. Our Customer Happiness agents will get back to you in 1-2 business days.