If you need additional assistance please call our Customer Happiness team at: (888) 867-9375 from 7am to 7pm (CST) Monday to Friday, and Saturday's 8am to 5:30pm (CST). Or email them at service@thermomix.us
We have agents available in English and Spanish. If you speak other languages, you may also chat us during business hours in the language of your choice, as it is set up with Google Translate. You might also reach us at service@thermomix.us. We look forward to hearing from you!