Error C665 happens when your Thermomix's country selection does not match your Cookidoo account's country. When this happens your Cookidoo account cannot communicate with your Thermomix due to data privacy laws.
Our customer service team can help transfer your Cookidoo account to the correct region.
In order to process this request, we will need you to add your current address to your Cookidoo® account. You can do this by logging into Cookidoo® then navigating to "Account" then click "Subscribe". You will see a message about the yearly subscription price of Cookidoo® simply click "Continue" to enter the address details. Once the address details are added just click "Continue". Next, you will be asked to enter a card for payment, this is not necessary, simply exit the page or click the green "Thermomix®" logo to return to the home page.
After this is completed please call our customer service team at 1-888-867-9375 or email them at firstname.lastname@example.org. Our customer service team will need to verify the email you used for your Cookidoo account and your current address to process this request.