Please note, online recipe shopping is only available for USA recipes.
How do I order ingredients online through Cookidoo®?
Firstly, you must add the recipes to your shopping list and then view the list either in My week on the web or by clicking on the shopping cart icon in the mobile app. Then, select Order ingredients from the options menu at the top right of the shopping list. Overview:
1) Add recipes to your shopping list
2) View shopping list and choose the “order ingredients” option
3) Choose a retailer
4) Check all the matches of products to recipe ingredients
5) Transfer to the retailer’s shopping cart, pay and check out
How many recipes can I add to my shopping list?
There is no limit on the Cookidoo® website, however, if you want to order ingredients online there is a limit of approx. 100 items or 10 recipes.
How are the products selected? The product suggested will be the closest weight or volume to the required ingredient to reduce waste. If there are multiple options, the suggestion will be a popular mid-range product.
Is there a minimum order amount?
Yes. In most cases there is a minimum order amount and in certain cases delivery is free of charge. It varies retailer by retailer. Please check their websites for further details about orders, payments, and deliveries.
What if I can’t find the product I want, or that is specified in the recipe?
Unfortunately, the availability of products is specific to the retailer so you might check
different retailers available in your area or look in Tips and tricks on the recipe detail
page to see if there are alternative ingredients.
The system suggested a wrong ingredient for the recipe I want to cook, and I
purchased it. Can I get a refund?
We recommend checking that all products match the desired shopping list, as if you
were in the supermarket. Refund varies retailer by retailer. Please review the return
policy from the respective retailer as you might be able to swap or get a refund.
What if I do not have an account with one of the offered retailers?
Normally it is required to create a new account. In most cases, it is possible to do it
free of charge. Please check the details on the retailer’s website.
My order did not arrive or was damaged. Who do I call?
Please check the details on your chosen retailer’s website or call their customer
service line directly.
The retailer I usually buy my food from is not an option in your list. Will you be
adding more retailers in the future?
We select our partners based on their ability to operate efficiently online as well as
based on their geographic coverage. We are always looking to add new retailers to
our list and will let you know whenever a new partner is available.
Do I pay extra for delivery, how much are the delivery costs?
Delivery cost depends on each retailer individually. Please check the details on your
chosen retailer’s website or call their customer service line directly.
Is there an additional charge for using the online ingredient ordering?
For using the Online ingredient ordering no additional charges are made. However,
depending on the selected retailer, then delivery costs, minimum order amounts, or
other restrictions might apply.
Can I order directly from the Cookidoo® platform without creating an account
on the retailer’s website?
No, unfortunately, a separate account for each retailer is required.
If I buy many times the same ingredient, is there a way to save your
preferences in the system?
Unfortunately, this feature is currently not available.
The product could not be matched with the retailer. What can I do?
In case the product could not be matched it is possible that you still can find the
product by performing a manual search. If not, it might be an option to try another
Are general pantry items (salt, sugar, oil) added to my shopping basket with
If you have not marked them as existing in your Cookidoo® shopping list, then items
we consider pantry items will be matched to a product but will be greyed out and
have an order quantity of zero. Therefore, if you do need them you can easily add
them to your order by increasing the quantity.
What happens if the customer wants to order the items from different official
retailers? (price-wise, time delivery wise, etc.)
It is possible to order from more than one official retailer but most probably it will
generate additional delivery cost. Please check the details on your chosen retailer’s
website or call their customer service line directly.
Can I split my shopping list and order certain products in one store, and others
You can do this manually yourself, but unfortunately, there is currently no feature to
automate this process.
What are the common technical problems that could occur in the process?(e.g. link to the website, confusion when ordering through a different retailer website). How to fix it?
• You may be asked to enter your retailer’s credentials more than once while
ordering, this is to ensure the ingredients are securely passed into your
• If clicking on the “order ingredients” button produces no reaction, please
refresh your browser window
• If your window freezes or is inactive for more than 30 seconds you may have
too many recipes in your shopping list. Try removing one and try again.